I will have to admit that support is a challenge with Homeownermedia. The Support Ticket system they have is weak at best. The live chat though is awesome and I have always been able to talk to a live person during business hours. I have complained about the support many times and they claim that they are taking steps to make it better.
As for the company I have been there since October of 2007 and have been through some growing pains. I registered as a Certified Real Estate Consultant for the Bulk County PA region. Since active I have had at least 6 consultations per month which is much less than I thought I would get. I am surprised though at the amount of over-rides inherited and they have jumped up considerably last month. The over-rides have made up for the lack of consultations. I am currently on my 3rd commission check and am finally getting on track and getting a handle on the program.
I can say I am happy with the program and hope that they get a grip on the Support issues they are currently experiencing. They have a very good idea and the property side for anyone that used it is EXCELLENT!
I would recommend you try using the Live Chat and ask them to connect you to corporate. Voice your concerns and I am sure someone will reply either by phone or email.
Darryl Taylor
I started with with another company and paid for their upgrade. It is my understanding that homeowner media bought out this companies affilate base. I sent the required information to homeowner media in Sept - Oct 07. I received a confirmation that the first company sent monies to homeowner media on 10/31/07 to cover the CREC program. I still do not have access to the website (for the CREC level) and since 1/22/08 I have not had access at all due to provisioning. I have asked for my money back that was paid to the 1st compnay (remember homeowner media stated they received payment from the 1st company) and was told if I wanted my money back I would have to contact the original company. I am still waiting to see how long it will take to actually get a working website. I have also received emails stating that I have several commissions earned, but can not view them. (interesting) I am however keeping copies of all emails. (future referance if needed) If you do send a ticket in the back office make sure you copy them somewhere else. They seem to disappear when you need to refer back to something they tell you. I am trying to give them the benifit of the doubt and telling myself that there is only a glitch and all will be well. But, 4 mo is a long time.
Good LUCK!!!
I started with with another company and paid for their upgrade. It is my understanding that homeowner media bought out this companies affilate base. I sent the required information to homeowner media in Sept - Oct 07. I received a confirmation that the first company sent monies to homeowner media on 10/31/07 to cover the CREC program. I still do not have access to the website (for the CREC level) and since 1/22/08 I have not had access at all due to provisioning. I have asked for my money back that was paid to the 1st compnay (remember homeowner media stated they received payment from the 1st company) and was told if I wanted my money back I would have to contact the original company. I am still waiting to see how long it will take to actually get a working website. I have also received emails stating that I have several commissions earned, but can not view them. (interesting) I am however keeping copies of all emails. (future referance if needed) If you do send a ticket in the back office make sure you copy them somewhere else. They seem to disappear when you need to refer back to something they tell you. I am trying to give them the benifit of the doubt and telling myself that there is only a glitch and all will be well. But, 4 mo is a long time.
Good LUCK!!!
Stay away from these guys. I first signed up over a year ago at the free LM1 level, then upgraded to LM2 about 4 months ago. They completed the easy part of the upgrade but not the parts that were difficult in the back office. They were supposed to provide me with a downline when I upgraded to NAM but that never happened. Getting any support is impossible.
Now they say there is a reverse merger" gojng on. No idea what that is. Supposed to be complete on 8/1 but it sounds like what they have done in the past.
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