I was one of the Realtors that resisted buying a smart phone when they were first released for sale. However, about a year and a half ago I bought my first Smart phone and was in awe of it's capabilities. Then last week disaster struck my phone went dead. I called The Help desk at Sprint. I'm not sure why they call it a Help Desk as they were not of any help and told me to visit my nearest Sprint store to get it checked out. So off I go to my neighborhood store 14 miles away from where I live and work. The store was packed with desperate looking people standing inline at Customer Service to speak to the one tech on duty. When I finally arrived at the front of the line Jessie (I'm on first name terms with him now), tells me he will get working on my phone right away if I will take a seat. He is working on 6 phones all at the same time and drinking large quantities of Red Bull to keep him awake. Now the seating in this store consists of two glossy wooden benches which when they were ordered must have looked sleek and trendy.
I have two theories about why these particular benches were chosen by the executives at Sprint,
1. They are in partnership with a Chiropractic Practice. There is no way that you can sit on these benches that have no backs without causing major issues with your back. or
2. You will sit there so long that you die of frustration and then they can just call 911 and just cart your body away and then they will never have to bother to repair your phone.
The poor woman sitting next to me during this ordeal was somewhat vertically challenged and her little feet just dangled as she rocked backwards and forwards in agony about her missing phone. The only literature in the entire store consisted of some material advertising Virgin Connect which I read in desperation just for something to do to find that guess what, Virgin does not cover my area. This could have been so much better. They could have provided comfy couches and magazines because when you are bored what do you normally do, .... you play with your phone.... except mine is broken. Then Jessie comes to find me, desperate news my phone is truly broken, dead, , never to be revived. Would I like to buy a new one. I answered that I would in fact go home and do some research online before I committed to buying a new one and actually I had an old phone I could reactivate for a few days. I did reactivate this dinosaur machine it lasted about 2 hours before I purchased a new smart phone online.
So any minute now my new Samsung Note 2 will arrive courtesy of UPS. My little man in his cute brown shorts will arrive at my door and I may just give him a hug. Oh, except for my back . I forgot about that. Note to self, call Chiropractor as soon as my new phone is activated.