$14.95 Rip Off

Education & Training with Borino Productions

Expired listings connectionI was staying in an elegant upscale hotel in San Francisco.  My room was spacious and clean. And expensive. Being the A-type workholic I am, the moment I unpacked, I was behind a big desk to get some work done before the seminar. I fired up my laptop when I noticed it.  

A simple note with instructions to connect to the hotel wireless. For $14.95! A day. Seriously?

Rip off. Yes. Hell yes! Big-time rip off. BUT...

I had a choice. I could have come up with reasons -- completely justified reasons to feel bamboozled and cheated.  

I could have called the concierge and have a few sharp words. And some poor soul who had nothing to do with that corporate "upsell cash revenue idea discised as additional service" would apologize with a prepared script. I'm sure she would have a pre-made "reasonable explanation" used on upset guests like me who yell something along the lines of "Even Holiday Inn offers free internet! How dare you!"

I would have gotten a courteous apology with a complimentary access, no doubt. 

expired listings choiceThat would have been ONE choice. The obvious, just, and logical choice. 

But a choice based on scarcity, coming from a position of lack. Formed by a basic belief that there is not enough. 

I didn't call. I made a DIFFERENT choice. 

I paid the fifteen bucks with a smile and gratitude. 

I was glad that $15 makes no difference in my life anymore... I was grateful to have the opportunity to connect. I appreciated the chance to read some of your emails. I enjoyed posting a quick update on my Facebook page to let you guys know where I was and what I was up to. And to see what are many of you up to. 

I was happy to read a post from Paul who landed three new expired leads over the weekend (love those good news!).

I answered your questions, I took care some of your concerns... I offered some tips so you can get on with your work... All -- ALL of that for only $14.95. 

Good deal if you ask me.

You see, it's these small choices we make every day that shape up who we are, how we feel, what we have (and don't have) in life. How events and our reactions to them little by little shape up our destiny. 

My recommendation - pay the price with a smile. And pick appreciation and gratitude whenever you have a chance. You'll get much better deal at the end. 

Expired Listings System - Expired PLUS 


This entry hasn't been re-blogged:

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Doug Rogers
Bayou Properties - Alexandria, LA
Your Alexandria Louisiana Agent

What a refreshing choice! Sometimes we get too worked up over the little things.

Jan 21, 2013 09:44 AM #1
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA

Tablet with dataplan for in the hotel room and a Starbucks or Panera Bread for their FREE wi-fi!

Jan 21, 2013 09:51 AM #2
Norma Skeete
Samson Properties - Arlington, VA

Great attitude - great perspective.  That happened to me a year or so ago and I complained and didn't have to pay.  Next time I'll take the high road.  Thanks.

Jan 21, 2013 09:56 AM #3
Dale Bledsoe
Crown Key Realty - Tracy, CA
Realtor in Tracy, California

I worked for a large well know electronics company and we used to call those, "non reoccurring profit opportunities". We would have appreciated your position on the matter and gladly accepted your cash. Good post.

Jan 21, 2013 11:01 AM #4
Lisa Arnold
Weichert Realtors/Forked River - Forked River, NJ
Nothing wrong with paying for something that you find value in...like real estate commissions.
Jan 21, 2013 07:44 PM #5
Larry Lawfer
YourStories Realty Group powered by Castles Unlimited® - Newton, MA
"I listen for a living." It's all about you.

I have a friend who says, "I love snickers bars, but I will never pay $5 for one."  I think this is the same situation. I think it is wonderful you have the $15 in your pocket and it makes no difference to you, but corporate greed is an ugly step child to a large portion of the ailing economy.  I am glad you wrote about it, I am sorry you didn't mention the hotel, but also happy you mentioned a value hotelier who does provide wifi for free.

Jan 21, 2013 09:05 PM #6
Jennifer Allan-Hagedorn
Sell with Soul - Pensacola Beach, FL
Author of Sell with Soul

Great perspective indeed! And I totally get the point of this blog, but jeez - I must admit I don't enjoy staying at fancy-schmantzy hotels due to the nickel and diming versus staying at a $50/night La Quinta where everything is included... 

Jan 21, 2013 09:08 PM #7
Borino - The Real Estate Coach
Borino Productions - Falls Church, VA

Thanks for all the great comments! 

Of course there are many ways I could have "solved" the problem. But I used the situation as a lesson I needed to (re)learn just as much as I teach it: Prosperity, abundance, and wealth always ALWAYS start with the right belief

I didn't see it as corporate greed, Larry. I saw it as a chance to connect, get work done -- all those things, PLUS an opportunity to re-affirm how I felt about money. 

You're right Lisa, you will only get paid well if you genuienly believe you are an agent who deserves the $10,000 commission to help your client.


Jan 21, 2013 10:27 PM #8
Ron Aguilar
Continental Mortgage - Saint George, UT
Mortgage & Real Estate Advisor since 1995

In the end, it's only money. The best resolve is to get out and make more money to be better prepared for those little surprises. 

Jan 21, 2013 10:30 PM #9
Lorraine or Loretta Kratz
Crescent Moon Realty, Inc. & Land N Sea Auctions. - San Marcos, CA
Certified Negotiation Consultants


I agree with comment#2. I am surprise that you do not have an aircard. Which would mean that you do not have to depend on a Starbucks, or hotel connection. Also, I am not so sure Starbucks is free, but Peet's is and so is Panera's.

Jan 22, 2013 01:31 AM #10
Laura Filip
Laura Filip Broker , Opening doors for All Seasons of Life - Whitesboro, TX
What can we do for you today?

Great Post and correct complaining does no good really it will not change the fact of paying for internet service that should have been included in the cost of the room oh no it would not change a thing. The choice next time would be not to choose that hotel there again choices quite choices no need to make a huge fuss. Just chose to say no the next time. I have my own wireless internet that I can bring with me. Have a blessed day and thank you for a reminder that choices are always there to make.

Jan 22, 2013 02:16 AM #11
Brian Schulman
Coldwell Banker Residential Brokerage, Lancaster PA - Lancaster, PA
Lancaster County PA RealEstate Expert 717-951-5552

Nonetheless, it would have been a wise decision for the hotel to have included the internet fee in the room charge.  Top agents don't nickel & dime their clients - they show where the value is in their overall fee.

Jan 22, 2013 04:31 AM #12
Steven Pahl
Keller Williams Tampa Properties - Tampa, FL
Real Estate Consultant Tampa, FL 813-319-6423

Sounds like baggage fee's on many airlines, why don't they just charge $5 - 10 per seat for every seat and they would come out ahead.  Same with your hotel, a few more dollars for every room and they would come out ahead! 


Jan 22, 2013 12:39 PM #13
Pam Sitterly
CRS Magnolia-Tomball Texas

Good post, Borino. Thanks for reminding us we have choices. Finding gratitude in all situations can change your life.

Jan 22, 2013 10:11 PM #14
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