How do you answer the phone?
Remember the client just called you. They are calling for a reason. How do you answer the phone.
I find my self say what I didn't even realize I was saying.
I normally answer the phone by saying
“ Clint McKie, Desert Sun Home Inspections”
But there are times I just say “Clint McKie” and still have the caller ask who they are talking to. Or they ask “is this the Desert Sun Home Inspections place”.
I get all types of calls from all over the country. From every type of inspection possible.
I even got a call from a company in Michigan that wanted me to inspect a home for occupancy. If the people were there, then leave them a late notice taped to the door.
I asked “and this inspection will pay how much”?
Wait for it......
A whopping $20.00.
I started laughing. She the caller remained quiet.
I told her I would not even start the truck for a whole $20.00.
Leaving a message on a call.
When we get busy or get into a meeting where we should not have our cell phones on when someone calls us.
They or we have to leave a message.
This is the most critical time of the call.
Don't just rattle off your name and the number. You need to remember if you have not called this person before then they “don't know your number”
When leaving your information, be sure to be deliberately slow with the information. Remember the listener is writing this information down as you are saying it.
You know your phone number, others don't.
Have a great day everyone.
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