Those of you well know me well, know that I love Starbucks. I'm there virtually everyday...and multiple times a day. I go to most of the Starbucks in the county in between appointments. I love the coffee and the everything bagels and the fact that I can get wifi and get my work done. It's a great place to relax, refuel and get some work done. I even do some networking there. I prefer to go to the ones where it's easy (and free) to park.
Anyway, yesterday I had a long break between appointments - probably 3 hours. I was very excited about this. I went to the Starbucks in Eastchester. It's on White Plains Rd (I think Rt 22) right near Lord & Taylor. Recently (within the last year), they redesigned the place (which is usually a good thing). The new tile work looks great, the new chairs work better, they have more seating and importantly more outlets. Many of the Starbucks have been redesigned like this this, and I always notice.
But, this redesign failed to take into account 1 very important consideration - the front door. This has a huge impact on this store. It's in the front middle and in the dead cold of winter, it's very unpleasant. All of the seats are at the front and close to the door, and it's cold. Very cold. And, even worse this week with the frigid cold.
I sat there wearing my winter coat and boots the whole time and was very cold. The door kept opening and me and all the other patrons were noticeably cold and annoyed. Everyone had their winter coat on, and several had hats. Everytime someone got up from a table that was further from the door everyone tried to grab those seats and then you saw a whole shift with everyone trying to move further from the door. But, even at the warmest seats, it was still cold.
My coffee got cold very quickly, so I was not happy with that either and of course my warm bagel cooled down very quickly. So my eating/drinking experience was not good, and my demeanor was terrible. And, honestly, I don't want to go back to that store again...at least not until April or May.
Starbucks, I hope you see this, because I'm one of your most loyal customers. I have a gold card and go to your store 2-3 times a day. I have even blogged about you several times. Please see what you can do to fix this store. Me and every customer in there was annoyed.

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