Let's just get one thing STRAIGHT about property-showing protocol....

By
Real Estate Broker/Owner with Maui Life Homes / Metro Life Homes RS-78439 / BRE #01708344
https://activerain.com/droplet/Qmz

Let's just get one thing STRAIGHT about property-showing protocol....

OK, this has happened too many times to the point where I have to put my foot down.

When another agent is showing a vacant property, DO NOT walk in on the showing and trample all over the place with your client.

Proper protocol is to wait until the other agent is finished showing the property.

Why? Because each client is rightfully due a private, quiet showing on the property.  It's very important that they have those few minutes not only to see if this could possibly become a home for them, but all agents know that there are private conversations between client and agent that occur discussing their concerns about the property.

I had an instance a few months ago where I was showing a vacant, flipped property.  In the middle of the showing, another agent just barged in showing the property to clients, yapping all over the place.  When she left, I locked the front door so that my clients were not disturbed again during their showing.  They really liked this house and were spending an extra few minutes there.

Lo and behold, this Lame-O agent comes back 5 minutes later with yet another set of clients!  Since she could not come through the front door, she went to the side of the house, shimmied through the side gate, and once again came trampling through the back yard with her clients.  As she passed me by, she informed ME how rude I was for locking the front door.

I had had it at that point, and my clients knew it.  So I basically let her have it in front of her clients with a lesson on common courtesy.

And yesterday, I was showing a property.  I locked the door behind me.  A couple of minutes later, I heard a knock and then the door bell rang.  I answered the door, knowing that it was probably another agent, and kindly informed her that I was showing the property and that we would be finished in about 2 minutes.  She looked a little stunned, and then said "OK".

Upon leaving the property, in front of my client and hers, she states very sarcastically "Ooooh,....there must be some big secret in there".  Once again, not wanting to cause a scene or embarass her in front of her client, I let it go.

But one thing I do know, I won't be letting it go any more in the future.  If you're that badly trained on courtesty and protocol as an agent, then I suppose someone needs to take you to school. 

And I'm going to be there waiting with the ruler in my hand just like Sister Bernadette, ready to whack!

This isn't the Wild, Wild, West, people.  We have a certain amount of integrity to uphold in our industry.

 

 

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Rainer
224,219
Rafi Footerman
Mid Jersey Inspections - Edison, NJ
Home Inspector, Mold Inspector, Radon and More!

Unfortunately, common courtesy is lacking everywhere today.

Feb 05, 2013 11:57 PM #1
Rainer
403,740
Dan Hopper
Keller Williams Realty Downtown LLC - Denver, CO
Denver Realtor / Author / Advocate/Short Sale

Way to go, Ralph!!  There have been many times over my real estate career where I too, had to lock the door behind me, or ask the other selling broker to wait unitl I have finished my private showing.  These showings are NOT an open house!!  We have the right to ensure our clients have their private showing, and the other brokers need to hold off until you are done.  I have done so many times, as well.

Feb 06, 2013 12:07 AM #2
Ambassador
1,549,863
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

I agree....some people just barge on in and take assume they are entitled. Strange

Feb 06, 2013 12:55 AM #3
Rainmaker
1,278,827
Donna Foerster
HomeSmart Realty Group - Parker, CO
Metro Denver Real Estate Assistant

Ralph~ We always lock the door behind us to ensure no one walks in. We feel the same way you do. Our client (or any potential buyer) should have a private showing of the property. Anyone who thinks differently is not a good agent and is in need of some "training".

Feb 06, 2013 01:05 AM #4
Rainmaker
796,857
Liz Wallace
Century 21 Sherlock Homes - Rockville Centre, NY
Broker C21 Sherlock Homes, Rockville Centre, LI, N

It never ceases to amaze me how some people have no clue that there is something called professional etiquette.

Feb 06, 2013 03:57 AM #5
Rainer
284,418
Steven Cook
No Longer Processing Mortgages. - Tacoma, WA

Ralph -- it may have to do with the whole "entitlement mindset" -- that they do not deserve to be inconvenienced at all in anything they want to do.

Feb 06, 2013 03:59 AM #6
Rainer
172,492
Trisha Bush-LeFore
Preferred Properties Land & Homes - Walla Walla, WA
Providing Realtor Services in the Walla Walla Area

All great points. The nerve of some people is beyond understanding. It's never a bad idea to let them know what protocol is, as long as your clients are kept happy. Great post!

Feb 07, 2013 09:45 AM #7
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Ralph Gorgoglione

Hawaii and California Real Estate (310) 497-9407
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