I do not work for, nor have affiliation for the companies I am going to write about today. I have just experienced uplifting great customer service from them and their "mail order" or online shopping, this week. Acknowledgement just wouldn't stay out of my new blog, Chips, at OzarksMountainCountry.com. where there is more detail.
Customer Service Award for Transformer Tools and Clothing
Since their beginnings, we have been proud customers of Cabelas. When they were in one CROWDED old building in downtown Sidney Nebraska, we were thrilled to be there shopping. When the first new dramatic store opened at Sidney we were really pleased because Sidney was now an even better place to stop on Interstate 80 in Nebraska. When more stores opened across the country, we were happy for the business success of people we almost considered to be neighbors.
This week I needed to order some items from a sale catalog and the sales personnel handled my questions with ease, giving me the information I needed. She helped me pre-order an item that was backordered. Then, with good business views, she did a little up-selling with a good deal on those little fold-up tools that transform into pliers, knives, etc. etc. This one had a little LED light and fit the pattern for things I always look for as stocking stuffers.
My occasion to try out customer service came when the shipment arrived and I was short a transformer tool! The customer service personnel almost read my mind with my issue, moving ahead of me to get me connected with the staff who could make sure my missing transformer got shipped quickly. Exactly as they promise, the tool arrived safely and EARLIER than they estimated.
Customer Service Award for Office Supplies
For over 20 years, I have used Quill as an office supply resource. The service is quick. Their supply is ample and the prices right. There is a regular perk that sets me off as a 'talker' for word of mouth marketing for Quill. When I order from this company, with few justifiable exceptions, and spend $45, there is no added shipping.
This week I had questions regarding an item I needed to order which weren't addressed in the descriptions. I needed the item to come with a container or have a resource to get containers after the order. Customer service staff checked deep with tech support at Quill and even tried to contact the packager/distributor in an effort to answer my questions. All done with incredible patience.
Customer Service Award for Digital Cameras
When I needed a new camera this week, my past experience with an HP camera led me to start shopping there. The experience, as before, was great for this item. The customer service is what I am awarding, though. The salesman was from Idaho and we could converse. He was informed and answered my questions very well and handled the purchase so smoothly that I felt as if it might not have happened. When I called the next day for confirmation, the customer service staff at Hewlett Package was again helpful and responsible, answering my questions and even offering me reassuring delivery information that was entirely accurate. The little red camera arrived exactly when he said it would.
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