Love the idea of keeping notes Catherine! In fact, after reading your post, I had a call with a difficult seller and I took copious notes. You never know when you need to remember the exact words! Thanks for the feedback and the repost!
Thanks Diane! I love posts like yours, well written and open to comments that enhance the material presented. Maybe you can do a follow up blog about taking notes and the impact it has on "hearing/listening"!
Love the idea of keeping notes Catherine! In fact, after reading your post, I had a call with a difficult seller and I took copious notes. You never know when you need to remember the exact words! Thanks for the feedback and the repost!