I had to learn the HARD way!

By
Real Estate Broker/Owner with Edge Of The Beach Realty

 

I was fairly new to Real Estate and I had a listing that I had aquired was a FSBO.  I was happy to have the opportunity to list the home, as it was a unique home and I was determined to do everything I could to get this home SOLD for my sellers!

I did all the right things from start to finish including showing the home
for other agents clients when they were “out of town”.  The people who ended
up purchasing the home actually had a buyer’s agent, who never seemed to be available.  

I do not even remember if that agent ever showed them the home.  He
lived a half an hour away and when his clients called to see the home he was “out of town”.
So he called ME to show them my listing.  I did not have a problem with that as I wanted to sell the listing for my clients.  These folks loved the home.  Before they made an offer they wanted to see the home again.  Once again the Buyer Agent was unavailable and asked me, so I opened the home to his clients.  I did tell him to perhaps ask another agent in his office who could cover for him.  But being in the Myrtle Beach office over a half hour away he could not find someone who would travel that far.  I wanted the home SOLD so therefore showed the same people the home again.  I ended up getting an offer written by this agent and we came to a meeting of the minds and headed towards a close. Yeah!

Once again I was called to open the door for the walk through the day before closing, again I agreed.
By this time I had seen the buyers on many occasions and had many conversations.  The day of closing the buyers called me for the keys.  I explained that in SC, the keys were passed, after the deed records and the deed was not going to close until the next day.  My sellers were adamant about my NOT giving the buyers the keys until the deed was recorded.  Their attorney had indicated that Insurance liability would be on the seller up until that point.  

The buyers were not happy, I did understand but at that point I was more than frustrated with the idea that they were calling me and not their own agent.  One of the buyers started shouting at me and would not stop.  She had not been informed that the keys would not be hers and wanted to get in and start to clean the home.  She was very upset. I advised her to call her agent and after a series of threats and verbal abuse that did not seem like it was going to stop…
I too got upset and told her she needed to call her agent and that I was the sellers agent and she needed to call her buyers agent!

The crazy thing is that now, years later after having built a great clientele and reputation
in this small town…. I hear that when the buyer of that property hears my name she is telling people that I yelled at her.

It is almost funny, but at the same time very frustrating.  I work hard to please ALL my clients
and in this situation I went above and beyond and did most of the work on BOTH sides, only to find out years later I am still getting burned by it.

 My loyalty was to my client and agency was explained, but perhaps not understood very well. 

If I had the same situation again, I would show the property once and
after that I would let the buyers agent know he needed to have someone
from his own company show his buyer the home if he could not. 

What would you do?

 

 

Home at Graymans Lp

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Rainmaker
139,420
Kay Bennett
First Realty Company - Cookeville, TN
Your Best Cookeville Area Agent!

I would only show the buyers if the buyer's agent agreed to pay me a fee or let me take them and pay him a referral fee.  When I was new, my main trial was fellow agents pulling the "I'm so broke, please help" routine on me..I ended up losing so much money because I really thought I was "helping" those poor souls!!

Feb 19, 2013 05:30 AM #1
Rainmaker
376,573
Joanne Gillet
Edge Of The Beach Realty - Pawleys Island, SC
We advise- You Decide! No Hassles...

Thanks Kay, that would have been the smart thing to do!  

I was such easy prey! Appreciate your sharing we do need to be smart about who and how much we "help"!

 

Feb 19, 2013 05:40 AM #2
Ambassador
2,355,104
Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

You were the Procuring Cause; and probably could have cut the other Agent out!

As for the Keys, you did the right thing.  It is a huge mistake to give the Keys before Closing.  What if the deal falls through?  What about the Liability if there is theft, damage, or someone gets injured on the property? 

As for the former Buyer deriding you years later - all you can do today is be the Bigger and Better Person, and maintain a Stellar Reputation.  Then people won't believe her!

Feb 19, 2013 05:41 AM #3
Rainmaker
743,748
Rob D. Shepherd
Windermere/lane county - Florence, OR
Principal Broker GRI, SRES

The final walk thru would be the Buyers Agents job, end of discussion. You did way more than necessary to accommodate.

Feb 19, 2013 05:48 AM #4
Rainmaker
273,659
John Buetergerds
Buetergerds Team at Keller Williams Realty Select - Sarasota, FL
The Buetergerds Team

You did the right thing in trying to help get the home sold and with the knowledge you had at the time. I think the only thing I would have done differently, knowing what I was like when I was a rookie, would have been to call my broker or Team Leader as we call them at Keller Williams. 

If you want to end the fued with the owner of the home, very publically send her a box of chocolates and flowers to her work and include an apology card without an envelope that everyone can read (yes, even though you weren't at fault take full responsibility). In your apology say that you have heard all over town that she is still upset and ask if she would be gracious enough to let what happened in the past end. That you were new to the business and it was a mistake to have raised your voice and that you would hope that she could allow this to pass. If she doesn't, then you can tell everyone that you sent her chocolates and flowers and publically apologizied but she was too small to let it go or to forgive and forget.

John

 

Feb 19, 2013 05:48 AM #5
Rainmaker
376,573
Joanne Gillet
Edge Of The Beach Realty - Pawleys Island, SC
We advise- You Decide! No Hassles...

Thanks Fred, fortunately I did have others who heard and 
they defended me by looking very genuinely surprised and saying gee that does sound at all like Joanne.  
Each year keeps getting better, hope you have a great year! 

Joanne
 

Feb 19, 2013 05:49 AM #6
Rainmaker
596,598
Nancy Laswick
United Real Estate - Phoenix, AZ
Your REALTOR® For The Valley Of The Sun

Joanne, I had to laugh a little about the 30 minute drive. In the Phoenix Metro area that happens all the time. If I wasn't willing to drive 30 minutes or more to show a property I'd be out of business.

What would I do in this situation. I would do exactly as you suggested at the end of your post. " I would show the property once and after that I would let the buyers agent know he needed to have someone from his own company show the property if he could not."

Feb 19, 2013 05:53 AM #7
Rainmaker
1,257,373
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

Good afternoon Joanne,

That old phraseologu the "customer" is always *****!

You did the right thing and hopefully one day she will bark at the wrong tree and told what is correct.

Make yourself a great night.

Feb 19, 2013 06:16 AM #8
Rainmaker
3,013,530
Richard Weeks
Dallas, TX
REALTOR®, Broker

If it took showing one of my listings to buyers represented by another agent I would.  Whatever it takes to get the job done.  Also you were right to tell them to contact their agent if they had problems.

Feb 21, 2013 09:27 PM #9
Rainmaker
376,573
Joanne Gillet
Edge Of The Beach Realty - Pawleys Island, SC
We advise- You Decide! No Hassles...

Thanks everyone for the great comments! Appreciate the feedback and it is good for rookies to learn
from us! Have a great day! 

Feb 21, 2013 09:57 PM #10
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Rainmaker
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Joanne Gillet

We advise- You Decide! No Hassles...
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