Did you miss the 36 hour Refi Boomlet? Did you have a lot of customers complaining because they missed it too? This has happened 3 times in the last 5 months. Don't let it happen again.
How about establishing a "Pre-Pipeline"? Give your past customers an "added value" of joining your Pre-Pipeline. Get them ready to go, so they AND YOU won't miss the next Refi Boomlet.
You should ALWAYS find an opportunity to contact your past customers with added value.
In today's challenging market, staying one step ahead of the competition can be the degree of separation between the successful lender and the struggling lender.