Cinderela Chronicles * Part FOUR * That's my PROCESS and I'm Sticking To It

By
Property Manager with Gibson Management Group, Ltd.

I managed a nice townhouse 2 years ago and put a family from Florida in it.  I then parted ways with the property owners and now my FORMER residents want to 1) move closer to his work; and 2) into a rental with better schools for their children.

SHE contacted me a few months ago when she started seeing some early property offerings that were the size and in the areas they now want to live in.  

When I explained that I would require completed rental applications for her and her husband prior to scheduling a viewing, she indicated she had already provided application paperwork to me 2 YEARS AGO.

My response was YES; however, since that time, she had gotten a local job, their family makeup had changed (they need an additional bedroom) and I need updated financial and personal information.

As many professional property managers know...the ONLY time you will get this type of financial and family information is BEFORE they have seen or leased the rental unit.

Anyone who has attempted to get an estopple certificate during the sale of a commercial or multi-unit residential property has heard all the objections for tenants providing this information once they are in possession of the property. 

GETTING it EARLY, helps the renting process run smoothly and applicants who do not have their information with them at the showing run the risk of a BETTER prepared applicant renting the property.

 

 

FAST FORWARD to THIS AM and I have received an e-mail from the HUSBAND expressing interest in one of my properties.

I responded to him that his wife had taken exception with my process and had indicated she was looking ELSEWHERE for a new rental home for their family.

.....WELCOME to ELSEWHERE!  My rules and not changed!

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Rainmaker
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Scott Fogleman
New Home Team 804-573-9592 - Richmond, VA
New Home Team

Wallace- You are right to stick to your policies.. its the only way to do business

Mar 13, 2013 10:22 PM #1
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Mona Gersky
MoonDancer Realty, Dillsboro,NC - Sylva, NC
GRI,IMSD-Taking the mystery out of real estate.

Wallace, the only people who might take offense at a reasonable request probably have a little monster they're wishing to keep in the dark. Asking for this information mid process would be like waiting until after you start working with someone to review an Agency disclosure.  The only time the request isn't awkward is at the beginning.

Mar 13, 2013 10:35 PM #2
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Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

I'll admit that your poliey of qualifying BEFORE viewing is pretty tough, it is YOUR POLICY and it works. 

Nuff said.

Mar 13, 2013 11:24 PM #3
Rainmaker
694,665
Clint Mckie
Desert Sun Home, commercial Inspections - Carlsbad, NM
Desert Sun Home, Comm. Inspection 1-575-706-5586

Hi Wallace,

There are certain things that need to be in place and stay there. if they work then it's great. When they don't time to change. But it seems this is working very well for you and stay the course.

Have a great day in Virginia.

Best, Clint McKie

Mar 13, 2013 11:48 PM #4
Rainmaker
1,240,746
Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

These are properties that are currently occupied by my TENANTS.  I want to protect their health and safety so my policy - no matter who the prospects are - is to get their completed 1-page application FIRST.

They can view properties on my website with 20+ photos and the FLOOR PLANS....if they can decide whether the property justifies 5 minutes of their time in the comfort of their home rather than the hot hood of a car, that is up to them.

These people think they are SPECIAL and they are not...they are prospects who want to view homes of my residents...I am the GATEKEEPER of those homes and I want to protect them....there are applicants who want to view homes and who appreciate this process if they become my residents...

Mar 14, 2013 12:34 AM #5
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Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Ah hah!  I didn't realize the properties were occupied.   Of course, you want them to be pre-approved.  Where's my head.

Mar 14, 2013 01:15 AM #6
Rainmaker
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Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

I've had my current owners complete applications when they moved back to the area EARLY and their home was occupied by tenants...they laughed and did it anyway

Mar 14, 2013 02:44 AM #7
Rainmaker
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Michelle Francis
Tim Francis Realty LLC - Atlanta, GA
Realtor, Buckhead Atlanta Homes for Sale & Lease

Wallace, 

You've got a great process that works and eliminates issues for the tenants.  

We don't do the same pre-qualification to view the properties, but typically a majority of our tenants are ex-pats and we have extremely limited qualification issues.   

Whether folks like or don't like a process isn't an issue, there is a process and that is it!

All the best, Michelle

Mar 14, 2013 04:48 AM #8
Rainmaker
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Wallace S. Gibson, CPM
Gibson Management Group, Ltd. - Charlottesville, VA
LandlordWhisperer

A one page rental application with all information filled in so that AFTER the showing and receipt of their move-in monies I can PREPARE their lease is not out of line....waiting to collect applications, driving across town to deliver a check or finding a FedEx drop box is A LOT MORE WORK.....it is all about preparation.  

The INFORMATION they need to complete the application form is at their home, not in their car or hood of my car

Mar 14, 2013 08:10 PM #9
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