May I talk to your supervisor, please?

By
Real Estate Broker/Owner with Riverbend Realty, Cape Girardeau, MO 2004008944

"May I talk to your supervisor, please?" has an ominous sound to it, doesn't it? This weekend, my son made that request of the support specialist at my web hosting service. When the supervisor came on line, my son first asked if she knew to whom she was speaking. "Uh, yes, sir."

"Will you be able to write down or record our conversation?" he asked. "And I want to be sure you know that everyone in my family subscribes to your service, with several domains and web pages hosted there?"

"Uh, OK," she said, growing more uncomfortable. "What can I do for you, sir?"

Yelling"The lady who was just helping me did an excellent job. I know you don't hear from many satisfied customers, so I want to be sure you know how pleased I am. I assume that you know who was working with me. Do you have a special form or something that you can fill out to see that she gets credit? I understand that she does not work on commission, so I want to be sure she gets some recognition for a job well done."

What he heard next was silence, broken only by the sound of paper shuffling. "Wait a minute," she said. "I have that form here somewhere." More time passed, more shuffling. "It's here somewhere."  Eventually, she found the "compliment" form and asked a few questions in order to fill out the form. "Is there anything else?" she asked, perhaps fearing that the other shoe would drop.

"No, that's it, REALLY," my son laughed.

You see, my son works in a technical field as Learning Management System administrator at the local university, and he knows only too well what it's like to answer questions, trouble-shoot problems, and hear complaints all day. Most people who call for technical help are over-wrought and frustrated before they even pick up the phone. They are often angry and defensive as they answer the questions the tech uses to focus in on the issue. More often than not, the best the technician can hope for is a resolution to the problem and a calmer professor.

It's too bad that compliment forms are not requested more often.

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PS: My web hosting service is 1&1, where hosting starts as low as $41.88 per year, and domain registration can be as low as 99cents for the first year ($9.99 per year thereafter). If you are considering a new web host, check out 1&1 HERE before you decide.

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If you are looking for a foreclosure in Cape Girardeau, Perry, N. Scott, or Bollinger counties, I am the region's most experienced REO agent. As the area's ONLY Fannie Mae direct listing agent, I list more foreclosure properties than any other agent in this MLS. I am among the few local agents approved to both list and sell HUD properties. Give me a call if you are looking for help with the purchase of a foreclosure property.

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http://www.homepath.com/  for Fannie Mae properties

http://www.homesteps.com/  for Freddie Mac properties

http://www.hudhomestore.com/ for HUD properties (foreclosures that were FHA financed)

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Topic:
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Missouri Cape Girardeau County Cape Girardeau
Groups:
Almost Anything Goes
"Whacked"!!!
LATE NIGHT - EARLY MORNING AT ACTIVERAIN
The Vent
Bananatude
Tags:
tech support
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a job well done
web hosting service
may i speak to your supervisor

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Rainmaker
1,065,267
Gary Frimann, CRS, GRI
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

That's great!  Good for him.  I think more people should do this, as it seems only the bad complaints go public.  That's my biggest fear of Yelp, etc.  THey can ruin a restaurant, they can ruin a brokerage-- even from someone who has never used me.  

Good for your son.  I hope he made someone's day.

Mar 24, 2013 01:12 PM #1
Rainmaker
303,659
Liz Lockhart
Riverbend Realty, Cape Girardeau, MO - Cape Girardeau, MO
GRI, Cape Girardeau Real Estate

Gary~He confused her, for sure, but I also hope he made her day!

Mar 24, 2013 02:33 PM #2
Rainer
284,418
Steven Cook
No Longer Processing Mortgages. - Tacoma, WA

Liz -- not exactly what one usually expects to hear when requesting to speak to supervisor.

Mar 25, 2013 03:54 AM #3
Rainmaker
303,659
Liz Lockhart
Riverbend Realty, Cape Girardeau, MO - Cape Girardeau, MO
GRI, Cape Girardeau Real Estate

Steven~True, but it is a little sad isn't it?

 

Mar 25, 2013 03:59 AM #4
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Rainmaker
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Liz Lockhart

GRI, Cape Girardeau Real Estate
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