IS THE CUSTOMER ALWAYS RIGHT???!!!

By
Services for Real Estate Pros with Century 21 Crest Real Esate

HAVING BEEN IN THE BUSINESS WORLD SINCE SENIOR YEAR OF HIGH SCHOOL (MANY MOONS AGO!) I ALWAYS REMEMBER MY DAD, OF COURSE BEING IN SALES, TELLING ME THE CUSTOMER IS ALWAYS RIGHT. WELL, BEING A PEOPLE PERSON I MUST SAY THAT IS NOT ALWAYS TRUE!

LET ME FIRST GIVE YOU MY BACKGROUND...I WAS A DANCE TEACHER SINCE THE AGE OF 16. I BEGAN MY OWN CHAIN OF DANCE STUDIOS IN 1978. THE STAGE MOTHER IS A BREED OF IT'S OWN! I SURVIVED 26 YEARS OF SMILING AND YES...ING ALOT OF THESE MOTHERS BECAUSE OF ONE REASON AND ONLY ONE REASON...I LOVED THE BUSINESS! I ABSOLUTELY LOVED TEACHING AND I LOVED THE KIDS! AS I EMPTY NESTED, I BEGAN SALES (SELLING DIAMONDS!) TO FILL SOME IDLE TIME. WHEN I REALIZED I WAS GOOD AT SALES, I GRADUATED TO REAL ESTATE! THAT LEADS US TO WHERE I AM NOW!

HAVING TO DEAL WITH CLIENTS ON A DAILY BASIS IS SOMETIMES QUITE TRYING...BUT THE POINT TO MY BLOG IS JUST THIS...IS THE CUSTOMER ALWAYS RIGHT? HECK NO...BUT IF THEY CAN STILL BRING A SMILE TO YOUR FACE....AND YOU CAN LAUGH AT BOTH YOURSELF AND THEM (WHEN THEY ARE NOT LOOKING!) AND YOU ARE LIKE ME AND STILL LOVE THE BUSINESS...THEN GO AHEAD AND START YES...ING!!! 

SMILE AND HAVE A GOOD TIME BECAUSE THE REAL ESTATE BUSINESS IS WHAT YOU MAKE OF IT! GIVE IT ALL YOU'VE GOT AND IT WILL COME BACK "TWO FOLD"!!! ENJOY! 

  

Comments (2)

Jennifer Esposito
JenRan Realty, LLC - Woodstock, CT
I bet selling diamonds was a lot of fun.  You are correct in saying the customer isn't always right; but as long as the customer is happy with the outcome of the sale that's what counts.  :)
Feb 05, 2008 08:16 AM
Mohamed Mekhimar - Accredited Buyers Rep , E-Pro - Richmond Virginia Real Estate
RE/MAX Commonwealth - Richmond, VA
No they are not right but be very tack full in explaining what they are not right about , like when it comes to pricng the home way to high!! because that will hurt them and you both. I am into yessing, yes I have done alot of that to keep people happy.
Feb 05, 2008 08:22 AM