Admin

Are They Really Bad Agents or Just Lost Souls Lacking Supervision?

By
Real Estate Agent

During the first five weeks of 2008, my colleagues and I have experienced some situations that have myself and professionals like Sue Cabrera ask in their blogs...Who Thinks Getting A Real Estate License Should Be Tougher?

 

 

Along with Sue's post (above), let me share with you my January 16, 2008 post.

 

 

One of my students introduced me to a lady that recently purchased a home. Let's call her "Brenda".  Unfortunately, there might have been some material facts that were not properly disclosed to "Brenda" during her purchase. Also, there are some signs of fraudulent signatures on the Contract of Sale. Let's put the fraud piece aside for a minute...

In South Carolina, we have a document called the Seller's Property Condition Disclosure Statement. As required by South Carolina law, the Seller must provide the Purchaser this disclosure PRIOR to the acceptance of the Contract of Sale.

According to "Brenda", this document had not been signed by her prior to acceptance. Furthermore, there might not have been full disclosure of the subject property's condition on this statement. Hence, even if she was "properly" disclosed, she might not have been FULLY disclosed.

We could say....."Wow! That's a bad agent! She could have done a better job of representing Brenda. These are the types of individuals that are killing the perception of Realtors and other licensees."

This could be true. However, could it also be the lack of solid training programs that contribute to these occurrences? In South Carolina, you spend 60 hours in a classroom with the FOCUS on HOW TO PASS AN EXAM. Yes. We do have a 30-hour Final Sales class that focuses on Agency Laws, Contracts, Ethics, Valuation and Fair Housing. However, you cannot learn and understand the key particulars of a contract in six hours.

Do I have a solution? More training would be good. But, that's the easy statement!

Having a one-year apprenticeship requirement could be better.

I know. I know. That's the responsibility of the Broker-in-Charge. Yes....The Broker-in-Charge must be licensed for three years. HOWEVER....if the Broker-in-Charge has NEVER sold a piece of property in those three years, how can they coach someone?

Yes. There isn't a transaction requirement to be a Broker-in-Charge in South Carolina. This could also contribute to the BAD TRAINING theory.

What are your thoughts about Broker-in-Charge transaction mandates, more required training for new agents before representing buyers/sellers and a one-year apprenticeship program?

Thanks in advance for sharing your thoughts!

From the author of The Patterson Files

Comments(11)

Show All Comments Sort:
Karen Rice Keller Williams Real Est
Keller Williams Real Estate - Hawley, PA
Northeast PA & Lake Wallenpaupack Home Sales

In our office, nobody is allowed to submit any contract, be it for the seller or the buyer, without the broker or his partner checking to make sure everything is done properly and the file has to be complete.  Part of that file is a checklist, including a spot for the signed seller's disclosure.  

there is NO excuse for this happening.  none.

not only should it be tougher to get a license, brokers need to be more on top of their agents.

Feb 05, 2008 10:53 AM
Christina Moock
Cutler Real Estate - Canton, OH
REALTOR - Cutler Real Estate
A one year apprenticeship would have been awesome!  However in the grand scheme of things who would want a newly licensed agent following them around for a year and taking part of your commission.  Or if it is an unpaid apprenticeship, who would want to follow someone around for a year and work for free???
Feb 05, 2008 10:55 AM
Renee Stengel
Houlihan Lawrence, Associate Broker - Katonah, NY
Westchester County
I also think an apprenticeship should be a mandate.  Maybe, experienced agents can mentor someone for a fee. 
Feb 05, 2008 11:04 AM
David Patterson
Columbia, SC
ibdp3

Karen -- Being that the Broker-in-Charge is the ACTUAL AGENT for the buyer/seller, you would think this wouldn't happen. However, per my experience, BICs seeing the Contract of Sale before ratification is very unusual. I agree with you. BICs should be more on top of their agents.

Christina - The apprentice would get paid for their efforts. However, the mentor would receive a portion of the BICs and apprentices share of the commission as compensation.

That would DITTO Renee's comments.

Feb 05, 2008 11:05 AM
Monique Currie
Polka Dot Properties, LLC - Alton, NH
Full Service Real Estate For A Flat Fee!
I agree with the mentor-ship program.  I have mentored two agents in my 10 year career and have been compensated both by the managing broker and the new agent I was mentoring.  One of the agents I mentored came very close to beating me within office numbers.  So I guess I did something right.  But not only should new agents be mentored, but supervised by their brokers for a period of time.  Many agents are advertising listings that are not theirs, calling themselves something they are not and misleading the general public.  They should also not be allowed to go on listing interviews, or show property without an experienced agent with them.  I have corrected many new agents doing showings with me on my listings and mis-quoting many of the state laws, for example setbacks on waterfront property.  The lack of supervision with new agents is definitely where the problem lies.
Feb 05, 2008 11:10 AM
Wayne B. Pruner
Oregon First - Tigard, OR
Tigard Oregon Homes for Sale, Realtor, GRI
A BIC with no experience is crazy. In Oregon you have to have 3 years experience before you can supervise someone.
Feb 05, 2008 11:20 AM
Monika McGillicuddy
Berkshire Hathaway HomeServices Verani Realty - Hampstead, NH
Southern NH & the Seacoast Area
Probably not a bad idea but who will supervise the Broker??? Sometimes even the brokers are clueless.
Feb 05, 2008 11:21 AM
David Patterson
Columbia, SC
ibdp3

Yes....The Broker-in-Charge must be licensed for three years. HOWEVER....if the Broker-in-Charge has NEVER sold a piece of property in those three years, how can they coach someone?

Monika - LOL! You are right on the button!

Feb 05, 2008 11:23 AM
Julie Chapman
Julie Chapman Broker - Ormond Beach, FL
Daytona Beach Shores, Florida

What I find as a Broker is that the other Broker's don't like being bothered by another Broker who is trying to see to it that the transaction is handled legally and professionally and especially don't like being questioned regarding a situation...Brokers and Managers must lead by example..period....

As a Broker, I take responsibility, take my phone calls and make my agents have a broker review of all documents prior to their leaving our agents hand (you can do this from anywhere with a satellite card and laptop).  Brokers and managers must make themselves available, approachable and accessible.....(and no you should not be the broker in charge without experience - I have 28 years in my field and have actively worked my profession except the years I was in college).

Feb 05, 2008 12:00 PM
Michael Johnson
Carolina One Real Estate - Goose Creek, SC
Metro Charleston SC

I think every agent should have a mentor in addition to the BIC.  That being said, everyone of us is an independent contractor and as such sometimes you got to get your nose bloody to learn, albeit the disclosure sure seems pretty basic.  I bet that person never makes that mistake again.  

We have checklists that most everyone follows (senior agents and new agents) to ensure everything is done correctly.  

Feb 08, 2008 12:49 PM
Midori Miller
Talk 2 Midori, LLC - Daytona Beach, FL
Online Marketing For Real Estate Professionals

Hi David-I think we all need supervision...I have never relied on anyone except myself when it comes to educating myself...join the right company....get some of the free education out there as well as some incredible paid training available...

As far as regulating...not necessarily for that..Just like any profession...you have the good...the bad...the ugly.

So what is the solution???? not sure but one thing is certain those that can sell will and those that can't ....I think 2008 will weed out those who are not willing to improve...the public demands it...the media is watching it...very thought provoking. 

Feb 08, 2008 01:08 PM