Exceptional

By
Real Estate Agent with Keller Williams Realty Diamond Partners, Inc.

A tip to making "Life-long clients": BE EXCEPTIONAL.  A client's concerns always take precedence over our own.  Always put your clients first.  Go ahead, be exceptional.

  A+

It's that simple.  You know, it feels greater-than-great seeing a client's face light up immediately following a closing.  I'll never get tired of it.  But you can also get your clients to give you a similar full smile when you show them that you are there to help them...ALWAYS.  The transaction concludes, and you all know how to stay in touch (I hope! smile )  But it's more than just that.  Treat them like you did when you were selling / buying their home.  Serve them well and entirely.  Sincerely.  Always be exceptional.   

Don't even approach each client or practicing real estate with this mindset.  (As a side note, isn't this going to put you leagues ahead of 99.9% of your competition?  Referrals anyone?) 

                                                                               set apart

           

Always think, "What else can I do for Mr. / Ms. __________?"  Follow the routine, give more... and first, always, and due payment will soon follow. (And I'm not even thinking monetarily, actually)   Be exceptional in 2008!  Cheers!    

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Rainer
68,078
Epcon Communities Epcon Columbia
Epcon Columbia, SC - Columbia, SC
Even to the customers who did not become clients, be exceptional.  They will remember you and tell others.  Well spoken!
Feb 05, 2008 01:47 PM #1
Rainer
5,304
Matt Hecker
Keller Williams Realty Diamond Partners, Inc. - Olathe, KS
True indeed!  Thanks
Feb 05, 2008 01:50 PM #2
Rainmaker
85,045
Darren Stewart
Mortgage Investment Services Corporation - Broken Arrow, OK

Great Post Matt,

Treat each one with respect and go above and beyond you take care of them with the focus on them and your bottom line will take care of itself.

Darren Stewart

Feb 05, 2008 01:54 PM #3
Rainer
5,304
Matt Hecker
Keller Williams Realty Diamond Partners, Inc. - Olathe, KS

Same page... same sentence Darren.  You got it.

Feb 05, 2008 02:00 PM #4
Rainmaker
82,226
Meg Zoller
Keller Williams - Houston, TX
Houston Fine Homes
Matt - Great words of advice!  You  yourself are "exceptional" for taking the time to share this with everyone! 
Feb 05, 2008 02:39 PM #5
Rainer
5,304
Matt Hecker
Keller Williams Realty Diamond Partners, Inc. - Olathe, KS
Thank you very much Meg!  & YOU are exceptional for reading and thinking about this!  smile
Feb 05, 2008 10:25 PM #6
Rainer
104,204
Rosario Lewis
DDR Realty - Newburgh, NY
GRI, SRES - DDR Realty - Orange County, NY
Some people are easier to treat exceptionally than others. That is why it is important to make a conscious effort to treat everyone exceptionally. 
Feb 05, 2008 11:59 PM #7
Rainer
5,304
Matt Hecker
Keller Williams Realty Diamond Partners, Inc. - Olathe, KS
Good point Rosario.  I too have to continually "remind" myself, even when a client may be a bit troublesome.  Thank you
Feb 06, 2008 05:48 AM #8
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Rainer
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Matt Hecker

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