Ken, having a kind heart in this business has to be a bit guarded as people will try to take advantage of that. When first time buyers get into the home, and issues develop, especially if the home was vacant, the deal may not be as good as it appeared, but we cannot be the answer to all the issues. We can only do so much

Kudos to Pat Falcone for treating her clients like people and not a dollar sign. 

I think there are more Realtors out there with a similar spirit to those involved here...but they are oft overshadowed by the negative. Well done.