Say thank you, not I am sorry.

By
Real Estate Sales Representative with Weichert Realtors NJ 8736639

Say thank you, not I am sorry.

On occasion I receive phone calls from my clients here in Wayne NJ, where something went wrong. It could be as simple as; after a viewing lights were left on or maybe the cat got out of the house. How many times have you listened to a client say he/she was unhappy with the last agent they used?

Your response to these situations can set the mood for resentment or a happy ending. Its is all a matter of attitude. 

What is the best way to handle a complaint? and the best policy is for you tu demostrate a positive attitude and a feeling that things will be made whole again.

How to demonstrate a positive attitude to a problem or complaint?

From my years of experience of dealing with homeowners and buyers in the Wayne area I hove found  the best policy is to demonstrate a positive attitude and try to give that person the feeling that in your hands everything will be alright. That is easy, just say Thank you......

"The kitchen light was left on, the cat got out, the last agent I worked with was awful"  Don't say I am sorry and excuse yourself from any blame just say thank you for bring this to may attention I will .....

Like my grandma would say

"You catch more flies with honey then vinegar"Bee and Honey

Buying or selling or selling in the Wayne NJ area you can contact me at Here. 

 

 

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Topic:
Real Estate Market Trends
Location:
New Jersey Passaic County Wayne
Tags:
passaic county
wayne nj
seller complaints
positive realtor in wayne nj
buyer complaints

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Rainmaker
2,259,406
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Communication...both the sending and receiving is required of us...Your post reminds us to participate and do our share

Apr 04, 2013 11:39 PM #1
Rainmaker
89,693
Dolores "Dee" Mauriello
Weichert Realtors - Wayne, NJ
Realtor, Homes For Sale Wayne NJ

Richie, it is all about communication and making the situation win-win.

Apr 04, 2013 11:56 PM #2
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Rainmaker
89,693

Dolores "Dee" Mauriello

Realtor, Homes For Sale Wayne NJ
Call today for information on Wayne area "Smart Seller Program"
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