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When Losing A Buyer Client Is A Good Thing!

Real Estate Agent with Remerica Integrity, Realtors®, Northville, MI

When Losing A Buyer Client Is A Good Thing!

I hadn't heard from one of my buyers lately so I sent him a quick email tonight. It was almost 10:00 pm when I sent it and I was surprised when he called me right back!

Let me set the stage: He's a referral from the mortgage pro at my local credit union. We hit it off really good right off the bat. Not only did he demand from the get-go that he doesn't want to waste ANY of my time or money and that he'd drive by any and every house that I sent him to make sure he was still interested in it BEFORE I came out to show him, he also reminds me A LOT of my dad, who passed away in 2002. He even looks uncannily like him!

Anyway, he has a unique situation. He was injured on the job, collected a few dollars and is basically "retired" now. That puts a damper on what he can afford. We looked at probably 10 houses or so, put a couple of offers in, but never had any luck.

Skip ahead to the call tonight.

He said he's more than likely going to buy a co-op condo, and they don't pay real estate agents. Am I upset? Nope. Disappointed? Nope, again.

He's doing what he needs to do to make sure he's taken care of. He told me over and over that he's still floored by the service I gave him and said that he's "glad I'm not one of the fake agents that don't care about anything but the money."

That makes me happy. He also said that he's told 2 people about me in the last week and he wants to take me to lunch.

I didn't lose a Buyer Client. I gained a friend.


Deborah Byron Leffler BzyBee Real Estate Lady!
Keller Williams Realty Boise - Nampa, ID

Great testimony to taking the high road!  In the long run you will make more money from him with referrals than from his transaction!   That is a fun story!

Apr 10, 2013 12:47 PM
Pat & Steve Pribisko
Keller Williams Greater Cleveland West - Westlake, OH

Eric, your former client has turned into your "cheerleader."  That's a positive result of what could have been a negative outcome.

Apr 10, 2013 12:55 PM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

Sometimes these can turn out great and I know he'll be telling folks you rock.

Apr 10, 2013 01:00 PM
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

Why does this not surprise me?!  You are quite the guy Eric and I am proud to also call you "friend"!

Apr 10, 2013 01:06 PM
Cindy Westfall
Premiere Property Group,LLC Portland Metro & Suburbs Oregon - Tualatin, OR
ABR,GRI Your Tualatin & Portland Metro Real Estate

Hi Eric, Even though he didn't end up using you for the co-op condo, it's always a great feeling to know they did  appreciate your hard work and great service. Those nice words are what fuels us to be even better! Kudos

Apr 10, 2013 01:08 PM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

You might get a great referral out of this. I hope you do Eric.

Apr 10, 2013 01:16 PM
Joel Weihe
Realty World Alliance - Wichita, KS
Helping you to use your VA home loan benefits

Indeed and it doesn't suck that your new "friend" will probably end up sending you business in the future!

Apr 10, 2013 01:17 PM
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

Hi Eric -- sometimes our best referral sources are those who have not actually 'used' our services.   

Apr 10, 2013 02:06 PM
Loreena and Michael Yeo
3:16 team REALTY ~ Locally-owned Prosper TX Real Estate Co. - Prosper, TX
Real Estate Agents

Why am I not surprised by how you serve. Fudiciary at its highest! 

Apr 10, 2013 06:31 PM
Liz and Bill Spear
Transaction Alliance 513.520.5305 www.LizTour.com - Mason, OH
Transaction Alliance Cincinnati & Dayton suburbs

Eric, Pretty cool!  And those word of mouth referrals go a long way with people.  Some of those will call and you'll gain business, it all works out as it should.

Apr 10, 2013 08:38 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

This is a great read Eric.  It shows that you care about your clients and aren't driven by the all mighty dollar.  Good stuff.  

Apr 10, 2013 11:47 PM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

You have this philosophy because you don't see dollar signs when you meet a client.  You see the people and the impact they can have on you and vice versa.  It's a funny thing...when we don't focus on the money and make people the priority, the money flows. When we focus on the money and not the people, you can't seem to get a pay day.  

I'm glad I know you.  

Apr 11, 2013 02:07 AM
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.

Apr 11, 2013 02:08 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Eric, Too bad for you but it happens to all of us. Sometimes they send me flowers with a nice thank you note. At least you have a new friend that will go forward.

Apr 11, 2013 04:14 AM
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS
Eric - it's tough to complain about a buyer doing what is in their best interests...congrats on your new friend!
Apr 12, 2013 12:13 AM
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Deborah, thanks.

Pat & Steve, I'll take all the cheerleaders I can get!

Tammy, I'm sure it'll turn out fine.

Susan, awww, that makes me happy!

Cindy, people telling me how happy there were working with me Never gets old!

Noah, I hope so, too.

Joel, here's to the future!

Michael, very true.

Loreena, thanks.

BLiz, you're right. It'll work out just like it's supposed to.

Jared, thanks, man. Like the saying goes, do what's right and the money will follow. You and I should do lunch again.

Chris Ann, treating people like a paycheck can only turn out bad. Thanks for the "feature" and I'm glad I know you, too!

Debbie, what I didn't mention was that the price point was pretty low. I'll be fine without it :)

Carol, very true. I'll take a friend over complaining about a deal that fell through any day!

Apr 12, 2013 08:33 AM