Getting Busy? Seize the Opportunity to Care for Your Clients!

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This blog was actually written back in 2009 (I think) as some of our markets were showing some hints of recovering... but from what I'm hearing out there now, it's even MORE applicable today!

Getting Busy? Seize the Opportunity to Care for Your Clients in 2013!

A lot of agents I’m talking to are seeing a glimmer of hope – that is – they’re busy! The phone is ringing! The email’s jangling! Listing contracts are being signed and buyers are getting approved! Woo hoo!

I always say that when you’re busy and feeling like hot stuff, go look for more. You have momentum, you have MoJo and that’s apparent to everyone you meet. Even if you’re feeling overwhelmed, do more of whatever it is you’ve been doing to generate business, with a smile on your face and gratitude in your heart.


Don’t lose sight of the fact that since you actually have clients, this is a wonderful opportunity to knock their sox off with your service. The very very very best source of future business is your Satisfied Past Clients, so even before you run off to do “more of what you’re doing that’s working” make sure all these current clients are tickled pink with you. Stay in touch, keep that brochure box full, hold an extra open house. Return phone calls quicker than you have to. Aggressively pursue and deliver feedback.

There’s no better prospecting strategy than taking exceptional care of your current clients! If you’re busy right now, don’t miss this opportunity!


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Tony Busanich
TD Bank - Freehold, NJ

Jennifer, very nice post, I think i'm going to try and do a little more today and add one client to my portfolio. Thanks for the push, and have a great weekend. 

Apr 11, 2013 10:29 PM #1
Bobbie Smith
Stroudsburg, PA

Great reminder Jennifer. Thank you!

Apr 11, 2013 10:38 PM #2
Ed & Tracy Oliva
West USA Realty - Arizona - Fountain Hills, AZ
The Oliva Team Arizona Agents

Jen:  Great Info for all in the business,  keep up the good work and good luck with your business,  E

Apr 11, 2013 10:40 PM #3
Rick Schwartz
Bethel, CT
Rick Schwartz

Sage advice as always, Jen.     The thing that it brings into my mind is the concept that we all need to be looking for that "moment" when it's time to bring someone in to help you.  Whether that's another agent, an admin, a social media person, or whatever might be appropriate for you.  

It's hard sometimes to know when that moment is.  One clue is when you find yourself frequently having to consciously choose between growing your base and going that extra mile to provide galaxy-class service to your existing "family."   

Apr 11, 2013 11:35 PM #4
Karen Rice
Davis R. Chant, REALTORS - Hawley, PA
Northeast PA & Lake Wallenpaupack Home Sales

Absolutely agree!  Current clients want to know they are loved.

Apr 12, 2013 11:03 AM #5
Charles Stallions
Charles Stallions Real Estate Services - Pensacola, FL
800-309-3414 - Pensacola, Pace or Gulf Breeze, Fl.

A time to shine is right now we are having our customer appreciation party so I am trying to really shine

Apr 12, 2013 12:40 PM #6
Mark Horan
Resident Team Realty, LLC & Toni's Property Management LLC - Saint Cloud, FL
"The Resident Chef" - Resident Team Realty LLC &

Jennifer, You are absolutely right. It has been a while.

Apr 12, 2013 01:58 PM #7
Robert Rauf
HomeBridge Financial Services (NJ) - Toms River, NJ

So so so soooo TRUE~ But for many, (the true pro's) it actually gets easier to do this when you are busier!

Apr 15, 2013 04:16 AM #8
Glenn S. Phillips
Lake Homes Realty - Birmingham, AL
CEO, Lake Homes Realty /

Great service is the best marketing! G

May 04, 2013 01:36 AM #9
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

It is difficult to think about marketing in this busy market. Having systems in place helps to keep us in front of our database.

Jun 19, 2013 12:04 AM #10
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Jennifer Allan-Hagedorn

Author of Sell with Soul
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