I’ve lost count the number of times someone has said to me “my web guy disappeared” and fortunately less often, yet just as inconvenient, “my web guy has passed away”. When this happens you generally go through a few stages.
First is denial (if they didn’t pass away). You hope that maybe they’re on vacation, or something happened where they can’t answer their phone, email, or door if you went to their office (or house).
Second is panic. You desperately search your emails and texts for passwords, tutorials on how to update the site yourself, or any information that will help you gain control of the site you probably spent thousands for and need to have updated yesterday.'