Do You Give Concierge Type of Customer Service?

Deborah. Our schedules don't give us the luxury of making the best meal choices .... Yep I drove thru McDonald's today. Yikes. It is so refreshing to run into a person who loves life and let's that shine through in their day to day interactions regardless of their job. Thanks for the reminder. Sometimes we get caught up in the details and forget to empathize with our clients and make them feel all full of sunshine like this person did with you. Btw, I referred a friend to you. She has some properties in Idaho to sell but I wasn't sure about the area and whether or not you work there. Hopefully Michelle called you. Have a great night.

Deborah~ It's an easy way to be "outstanding in your field". :-)

Nice post! I learned  a lot from you today :)

Hey, Deborah!  I included this post in today’s Last Week’s Favorites.  Please drop by and check it out, and and enjoy the rest of your weekend!

I had to stop by since I saw your post on Patricia's wrap up....I can see why she included it!  Thanks and have a great day!

Concierge service will really set companies apart, and will do exactly what those companies hope it will do - generate repeat business!  The same is true for those of us who focus on concierge type service for our clients - referrals referrals!

Deborah- came over from Pat's weekly post and also realized that I was not a subscriber!  I fixed that!  I love this because it's something we need to remind ourselves.... we do provide a service and need to treat each caller/client as a "guest".  

Deborah: Referred over from Patricia's wrap-up.   You have a wonderful perspective on customer service.

Hi Deborah, that is indeed a great customer service arhat was unexpected...something that I will work on with my clients,

I think service quality make a major difference in the perceived value of the client.  People like to be treated well and when they are, they tend to be loyal.

Deborah customer service is King in out business. Going that extra unexpected mile is what separates us from other agents. Clienjts appraciate it and in turn put out the word to their friends and neighbors

If it's something that chain is "trying out" - hooray for them!

I remember the last time I went through the McDonalds drive through. I'd been grocery shopping and just wanted a snack, but a candy bar didn't sound appealing. I drove across the street and ordered a 99 cent cheeseburger - and you'd have thought I just robbed the place. Talk about hostile service! They did NOT want to be bothered for 99 cents.

In contrast, Selkirk Hardware in Oldtown has service that always amazes me. It's a store I avoided for years because the help was surly. But now, after a change in management, you can't walk 10 feet into the store before someone asks if you need help. At least 6 people asked me that question when I stopped there yesterday. One lady who got interrupted by another customer while going to show me where to find something actually came and found me to see if I'd gotten what I needed.

I'm thinking that kind of service is the reason why their parking lot had 2 or 3 times more cars than the hardware store across the highway.

That's a far cry from McDonald's Orrrrrrrr-der whennnnnnnnnnnnnnn you'reeeeeeeeeee readdddddddddddd-y!

So nice when this happens.  As people have already said, I'll bet the employees feel better about working there, too.