Do You Give Concierge Type of Customer Service?

Reblogger
Real Estate Agent with ProStead Realty

Deborah Byron Leffler has written a great post and has asked a great question.  If you were to ask your clients would they give you the best marks for Concierge Type of customer service.  How impressive this type of service is to all who experience it.  Please stop by and comment to Deborah for this great post.

Original content by Deborah Byron Leffler BzyBee Real Estate Lady! Idaho SP20114

Do You Give Concierge Type of Customer Service? 

It is fair to say that most of us give Good customer service....some maybe even Great customer Service! 

The real question is.....do you give Concierge Type of Customer Service to your Real Estate Clients?   

I recently stopped at the Jack In the Box Drive through near my office....

(I know ...I know ....not the best choice...but I was on the run...and it was close)

As I pulled up I expected to get the muffled barely understandable voice to take my order....

Instead I got what I would call Concierge type of Customer Service!

Hello there....my name is Anaka....and I am here to take your order....go ahead and order when you are ready!  

I ordered and she repeated my order very clearly ..... said thank you so much we really appreciate you.  

WOW....not at all what I was expecting....

I got to the window to pay...and it wasn't Anaka....it was another gentleman...

He greeted me with a smile and a lot of sunshine...

How are you doing today?   it will be.......can I get you anything else today? 

I very quickly got my order... and as I was getting ready to leave He says...

"We are glad that you stopped by today and we will look forward to seeing you again"

And all with a smile....very clearly spoken....with a cheerful term.  

I am sure they are scripted...and it is some thing that location is trying....

I haven't went to other locations to see .....

But what a great feeling....and guess what ....

It didn't cost those employees or thier owner any extra advertising dollars.....but I would bet that they get a lot of repeat business...

I don't go there often....

But I will go there next time I need a pick me up....

I also plan to really work on giving more than is expected to my clients....

I know that I will feel better....and I bet they will too!!

Do You Give Concierge Type of Customer Service? 

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Deborah Byron Leffler   SFR, PMN "The BZYBEE REALTOR"

Keller Williams Realty Boise

Serving All of Boise, Nampa, Meridian, Eagle, Caldwell, Marsing, Wilder, Homedale and Middleton

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Comments (3)

Charles Stallions Property Manager
Charles Stallions Real Estate Services - Pace, FL
Pensacola, Pace & Gulf Breeze Property Management

I think we do give the kind of service that WOWs the folks and I try to encourage my assistants to do the same.

Apr 24, 2013 11:35 AM
Judith Parker
ProStead Realty - Charlotte, NC
CRS, GRI, CMRS, Charlotte, NC

Good evening Charles, "WOW" factor service is something to be very proud of.  Your assistants will definitely follow your lead,  Have a great eve!!

Apr 24, 2013 11:37 AM
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Too many agents are giving less than a professional level of service. 

Apr 25, 2013 09:29 PM

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