I actually feel pretty silly that I didn't think of recording conversations before. After all, every time I call my bank or my hosting company I am told that the call may be recorded for "quality assurance" or something of the sort. Yet, I've never put it in the context of my own quality assurance.
That's because I've never actually had an angry client. I know that sounds like nonsense, but I never have. If someone is dissatisfied with me; I'll make it right. I also choose my clients carefully. Fortunately, the person I made upset was not a client.
I spoke with someone a couple weeks ago and provided a quote and some information. They called me back today and, not only did they misunderstand something I said, but they wildly misunderstood. To be totally honest, I don't know if they are simply lying-- which some people think is a negotiation tactic-- or if they genuinely believe I verbally provided them an outlandish proposal.
I can remember faces I've seen briefly, years later. I can remember exact words from conversations I've had a year ago and can recite the conversations verbatim. I always thought I was meant to be an attorney... Women who have dated me have suffered greatly in their negotiations. Now there are two of us that remember "exactly what you said three months ago!"
But I digress.
I'm positive that I didn't tell this guy that I would "make him number one in Google, guaranteed," as he claims. I know I didn't say that because I would never say that to anybody. I do guarantee my SEO services, but not over-the-telephone and never without doing a complete SEO audit first. I have never seen this guy's website. Not to this moment, in fact.
But I'm recording all inbound calls from this point forward so that if anyone ever claims I said something I didn't, I'm going straight to the tape.
Record Your Conversations With Google Voice (Free!)
I set up a free Google voice account a while ago, but just haven't used it.
It's (602) 888-GURU; which I think is pretty cool. Of course, I will publish my number as (602) 888-4878 with the "GURU" version in small print below- instead of the other way around. Why do so many businesses promote the letter version more prominently?
- It's a single number that rings through to you anywhere.
- Your voicemails are stored online
- Did I mention that it's free?
- You can record your conversations to protect both you and your clients in the case of misunderstandings.
Anyway, you can get your Google voice number for free, right here.
Right now, you can only record inbound conversations, but I can work with that. I try to do everything by email anyway, but now I will be more open to speaking on the telephone. I just have to make sure I say, at the beginning of the conversation, "I just need to let you know that this call is being recorded for quality purposes."
It's sounds silly as heck, but I want everyone to be happy. I hate misunderstandings.
Thanks to Google voice, I've eliminated the only area in which I could be misunderstood. All communications I have will be in writing or recorded.
I honestly believe it's better for both parties that way.