Words Matter: Re-Thinking 'De-Personalize'

By
Home Stager with Owner, The Refreshed Home White Plains NY

vanilla ice cream with chocolate sauce being poured on

Words matter, and the right one is priceless. Have written about 'Staging' (vs 'preparing'- several times, in fact), but today let's re-think 'de-personalize'.

'What do you know about Home Staging?' is how I start out my Home Staging classes.

'De-personalize' usually come up right away. Asking what that means, the answers come less quickly, are usually self-deprecating ('No one else will appreciate my fine taste in ___') or quietly sad ('No one cares about, or wants to see my family').

There is nothing constructive or positive about it. It's sweeping and un-specific, finding fault without offering a solution, and sounds judgemental and arbitrary to the homeowner.  YET I know removing personalization is a truth to getting a house noticed and sold. Well, at least a partial truth.

Very personal personalization in a property for sale is never a good idea-it distracts buyers, and can provide buyers with way TMI regarding the sellers and their circumstances, information that could be used against them. BUT-less really is less, and a flat, pale space void of warmth or character isn't received well, either.

People sell for all sorts of reasons, but in buying-and yes, even in downsizing-there is always the desire for a better place, and hope for happiness. The secret to successful Staging in Westchester County is to attract, touch, and engage buyers in very real ways, in ways they do not expect. The Refreshed Home champions RE-PERSONALIZING a space, here are some ways how:

Clever looks for and demonstrates value:

  • Has the patio/deck looking good now, and keeps it in shape til the first snow: Patio furniture scrubbed and out, grill ready to go, even buying a fire pit to extend living space.
  • A desk in the corner of the family room-away from the TV< but near so a parent can multi-task.
  • Dresses up the garage or basement by cleaning and painting the cement floor

Aspirational points to all the things that could be, in this new house:

  • Kitchen accouterments that support visions of cooking adventures and healthy eating: specialty/vintage cookbooks, herb plants, colorful legumes in glass canisters
  • Good books add soul and character; who doesn't want to be smarter, or yearn for more time to read?
  • Color-ordered closets with matching hangers: almost magical, a sophisticated, unexpected luxury

Whimsical adds delight. It makes people pause, smile, and feel good.

  • A live goldfish
  • A puzzle, or poker game in progress
  • Really cool-colorful, sexy or fun- toss pillows

Knowing who the buyer will be is the Realtor's job; knowing how to attract buyers (and other agents!) is mine.  While some sellers have a pool of suitable items on hand, many don't; accessory shopping, and accessory rental have consistently been the fastest-growing segments of The Refreshed Home's business. NEXT: Accessories and Home Staging: Little Things Make Big Things Happen.

 

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Our spaces affect us profoundly...and so many other parts in our life fall into place when our spaces and possessions serve us in the best way they can. But getting there is much more than a pursuit of pleasing aesthetics.

 

Decorating and Staging are different, but much of the skill sets overlap, and each creates unique solutions that considers the needs, goals, resources, expectations, hopes and dreams of each client.

Bettering Westchester, Putnam and lower Fairfield counties since 1981, The Refreshed Home works collaboratively, and brings a thoughtful approach to the creative process. Proud to make a difference, as well as make a living. Offering specialty services such as remote and buyer consults, listing photo/video styling, guided and accompanied shopping, and accessory rental. We get in, get out, and you get on with your life.  Talk to me TODAY about how we can better your space!

  

                    

 

Marie Graham ASP, IAHSP, IDS Your Stager With A Mission!

QUESTIONS? Don't hesitate!! 914.607.2895 

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Comments (21)

Sheila Anderson
Referral Group Incorporated - East Brunswick, NJ
The Real Estate Whisperer Who Listens 732-715-1133

Good morning Marie. I like your attitude and style and this post is wonderful. I suggested it. Languageand thought do matter. Enjoy the day.

May 05, 2013 09:20 PM
Karen Otto
Home Star Staging - Plano, TX
Plano Home Staging, Dallas Home Staging, www.homes

So well written and spot on Marie. How we convey our message is just as important as the message itself. If a client is offended or feels devalued, the message will most certainly be lost.

May 05, 2013 10:25 PM
Kathy Sheehan
Bay Equity, LLC 770-634-4021 - Atlanta, GA
Senior Loan Officer

Marie, I think this is so important for home sellers.   Great info.... suggested!

May 05, 2013 10:30 PM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Roger! Thanks for all YOUR positive thoughts and energy!

Sheila-if an idea makes sense but isn't connecting, it's usually the word(s) used. Always appreciate knowing you are out there and sharing :) thanks!

Hi Karen-I know you've been there, heard that....!

Thank you Kathy! There are so many things a homeowner can do themselves, but all so many know of staging is renting furniture, or cheap/quick renovations (sigh) will keep fighting the good fight though!

May 05, 2013 10:56 PM
Paula McDonald, Ph.D.
Beam & Branch Realty - Granbury, TX
Granbury, TX 936-203-0279

A great post to point out the de-personalization flaw.  We all live in our homes and sometimes these over-the-top de-personalized homes are way too sterile.

May 05, 2013 11:55 PM
Julie Brown
Steffes Group, Inc. - Mount Pleasant, IA
Broker-Associate, Mt. Pleasant, Iowa

What a great post.  I love homes when the "little things" like books sitting on an end table add character to the home. 

May 06, 2013 12:56 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

leave it to the personal touch people to make things more memorable...Good post and host here...thank you

May 06, 2013 02:04 AM
Julia Maher
Nestings: Connecticut Home Staging and Model Homes - Fairfield, CT
Connecticut Home Stager

Mind if I borrow that very useful term?  Very useful, especially when referring to the target buyer.

May 06, 2013 03:59 AM
Rebecca Howard
Coldwell Banker Residential Brokerage - Orland Park, IL
Recognized | Respected | Recommended

Thanks for the tips Marie. A couple more words and phrases to remember: 'spot on' and 'de-personalize'.

May 06, 2013 04:27 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

When there are fresh eyes -- or in your case REfreshed eyes -- looking at a home, you can see passed a lot of things. Most people can't and won't/don't know how to attract the buyers' eyes.

May 06, 2013 05:27 AM
Connie Harvey
Pilkerton Realtors - Brentwood, TN
Realtor - Nashville TN Real Estate

Marie, very well put. Sellers don't always understand what we mean by staging the home for a prospective Buyer.

May 06, 2013 07:27 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

It's a delicate balance for sure, Paula-but nice and smart people working together will always find a way!

Books ARE the best Julie-they elevate the room, and the experience.

Thank you Richie!

Julie-YOU are a SHARER and can TAKE anything you want from me  :)

Hi Rebecca-happy to share, hope it helps you and your sellers

Thanks Carla :)

Connie-our jobs are probably similar, inasmuch as it's much easier just to DO than to explain it to someone else. That is one of the best things I've gotten from AR, 'words' from smart realtors.

May 06, 2013 10:03 AM
Trisha Bush-LeFore
Preferred Properties Land & Homes - Walla Walla, WA
Providing Realtor Services in the Walla Walla Area

We gives lots of importance to staging in our office. We know how much importance it can make in a sale and know that a professional is key when it comes to staging.

May 06, 2013 10:15 AM
b m
Crofton, MD

Love the idea of using re-personalize! Great tips!

May 06, 2013 11:00 AM
Maureen Bray Portland OR Home Stager ~ Room Solutions Staging
Room Solutions Staging, Portland OR - Portland, OR
"Staging Consultations that Sell Portland Homes"

Hi Marie ~ This issue may apply more to older sellers who have been in their homes for years, and are more sensitive.  Giving them the info in the way that suits them best is one of our skills, so as not to offend.  I guess you could say you're going to "personalize" the home for the buyer. 

May 07, 2013 03:02 AM
Wendy Tomm
Beyond the Walls - East St Paul, MB
CCSP, RESA-PRO, BBB - Wpg Realtors

Hi Marie.  This is a great post I am so tired of hearing depersonlize the space.  Let's personalize the spaces to target buyers.

May 07, 2013 11:18 AM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Trisha-your office rocks!

Beth-AR is a place for SHARERS, thanks for stopping by!

Maureen-just another tool in the kit..!

Wendy-I promise you, this is how you will sell more houses! Thanks for stopping by!

May 07, 2013 12:02 PM
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

What a great post, Marie....so glad it got featured!  Love the term re-personalize!

May 13, 2013 09:20 AM
Nick T Pappas
Assoc. Broker/Broker ABR, CRS, SFR, e-Pro, @Homes Realty Group, @HomesBirmingham & Providence Property Mgmnt, LLC Hun... - Huntsville, AL
Madison & Huntsville Alabama Real Estate Resource
Marie, guess I need to rethink my stock "depersonalize" comment and reconsider...re-personalize.
May 14, 2013 12:04 PM
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Thanks Sharon-we know how to do it, but saying it the right way makes all the difference.

NICK! HGTV has indoctrinated us all!

May 15, 2013 03:14 AM

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