Big "Arrogant" Red vs #4 Ms. Pink? Verizon Vs T-Mobile

Title Insurance with Empire West Title Agency



I have been loyal to Verizon (Big Red) for over 10 years.  I have spent $36,000+ on products and services which is probably an average customer right?

I have friends and collegues who are urging me me to go to Ms. Pink (T-Mobile)

I am looking for input here on experiences with both.

I liked Big Red, but I feel they may have become a bit arrogant in their growth.  Despite their Bloatware, and stealing my unlimited data plan, I would consider staying for two new free Galaxy S4's. I would even pay their $249 per phone plus $30 upgrade fee if they sent me 5 $50 gift cards per phone.  That way shows I am paying for the phones and the promotion department picks up the tab to keep a long time customer happy.  We all know how difficult it is to replace a customer.

I know Ms. Pink had a bad reputation back in 2000.  But with the failure of the merger with AT&T they have received an influx of cash and use of AT&T towers.  With 5G technology on the near horizon, I think Ms. Pink is sitting pretty with a purse full of cash to get a jump start on 5G, where Big Red will have to rip and replace in their exsisting network to upgrade.

Here are my issues:

  • Big Red wants to pull my unlimited data plan
  • Big Red wants to charge me a $30 per phone upgrade fee
  • On Big Red, My New monthly plan with 12GB data, four lines will cost $275 about what I pay now. Plus $400 for new phones

Ms. Pink will charge me $196 tax included for Unlimited Data plus $460 for two new phones. She will even credit me $100 per phone to cancel my contracts on the kids phones

Apples to Apples a $1800  savings to go Pink! With 2 new phones fo 2 years.

I spent over an hour with customer service at Big Red trying to work out a deal, NO LUCK.

I don't travel internationally, I found T-Mobile coverage is fine in the major markets I visit...It falters a bit in small towns and Arizona mountain areas, but I can live with that for the savings

Please share your experiences with both.


Posted by

Paul G. Guenther
Business Development Manager                
Empire West Title Agency

The Extra Mile is Part of My Regular Route!    



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Gabrielle Kamahele Rhind
KGC Properties LLC, Tucson Property Management & Real Estate - Tucson, AZ

GOOD MORNING PAUL!  I have been with Pink for 15 years.  Through the bad and the bad - but you work around it and it gets better and works just as good as the red.  So does the Galaxy phone - which I have.  Every time I consider switching to red, I look at the bottom line and yep - I'll live with a little no service from time to time!

May 28, 2013 10:51 PM #1
Paul Guenther
Empire West Title Agency - Chandler, AZ
Empire West Title- Chandler, AZ


 So glad yo commented, because you and probably only you would know the answer to this next question.  How is the servive up on Lemmon? Big red worked in town but very little any where else.  I am ok with that! I just want the phone to work in town if I need it to. (Emergency)

May 28, 2013 11:40 PM #2
David Alan Baker Laveen & South Phoenix Realtor
Keller Williams Realty Phoenix - Laveen, AZ
Your local Expert

So did you end up making the big change.  I think about it on a monthly basis because of the BILL.  Crazy expensive at verizon

Feb 09, 2016 05:15 AM #3
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Empire West Title- Chandler, AZ
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