Repeat Referrals from Satisfied Clients

By
Real Estate Agent with Falcon Property Solutions

If you have been a Real Estate Agent for any length of time, you have probably discovered that past clients are a great source of future business. There are many ways of staying in touch with your raving fans: newsletters, phone calls, customer appreciation parties, Mimismarket reports, first-of-the-year copies of their HUDs, birthday cards, holiday cards, anniversary (wedding and home-purchase) cards . . . in other words, CONSISTENT 'touches' to keep you top-of-mind.

After more than two decades of practicing my particular art, I have found two things that work well for me. The first is phone calls. Not something that I was particularly comfortable with when I first started in business, I HATED the notion of calling these people with whom I had established a relationship and asking them for business. So I don't. I just call them.

I ask them about their families, about their lives, about how they're enjoying their house (no matter how long it's been), and ask if there is anything that I can do to help them with any particular need they might have at that point in time. Unlike many of my peers who will completely disagree with me, I don't ask them if they know anyone who might be looking to buy or sell a house.

To ME, that puts me in the category of salesman, not someone that they know, like, and trust. It would only take one time for anyone, no matter how close we are, to do that to me before I would let their NEXT phone call go straight to voicemail. I'm too busy to have a conversation with someone, waiting for 'the other shoe to drop.'

When you show genuine concern for their well-being, they'll remember when someone mentions they need an Agent. Besides, they almost always ask how the market is. Bottom line, it's not like they aren't aware of what I do for a living.

The second thing I do that is a little out of the norm is send something nice to people who have referred me, not only at the time of closing, but also AT THE TIME OF REFERRAL. While we can't pay referral fees, we can send a small gift of 'thanks' to those who help to promote our business. I want them to be excited about sending people my way, and to keep me front-and-center in their thoughts when someone they know mentions real estate.

I usually send them a nice Gift Certificate to Mimi's Cafe (go figure) right after I get a call from the person that they've referred. It not only reminds them of my name and gives them a nice meal out, it also is a motivating factor the next time someone mentions that it's time to move. It's not important to me in remembering them after a deal closes, it's important to me that they remembered to share my name in the first place.

Posted by

Selling homes throughout Colorado Springs, Old Colorado City, Manitou Springs, and surrounding areas

 

     

Mimi Foster

(719) 460-7570

CALL OR TEXT

Mimi has received the honor of being voted one of the best Realtors in Colorado Springs five years in a row. With over two decades of experience, she is committed to making the home buying/selling process as painless and enjoyable as possible. Read Full Bio…

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Comments (47)

Tamra Lee Ulmer
Arizona Resource Realty - Payson, AZ
NRBA ~FORCE~ Over 1000 REO Assets SOLD!

Mimi, excellent approach to staying remembered and appreciated, and to also know that your clients are appreciated. Great Post!

May 30, 2013 06:05 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I do exactly what you are recommending. I try to never forget an important occasion for my clients; I try to never forget to send a thank you note when appropriate. The more you personalize the relationship over time, the more they refer you.

May 30, 2013 06:20 AM
Pat Champion
John Roberts Realty - Eustis, FL
Call the "CHAMPION" for all your real estate needs

Great post you are right a lot of our business is referral based and we must keep in contact with our past customer's and friends it will help us to succeed.

May 30, 2013 06:39 AM
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Mini - I so agree with your point of view--if we've done business together then they certainly know what I do.    The idea is to let them know how much I appreciate them-- not to harass them with those begging for business calls.

May 30, 2013 08:11 AM
Adrian Willanger
206 909-7536 AdrianWillanger-broker.com - Seattle, WA
Profit from my two decades of experience

Mimi-I can see why your referral business is booming. You have some great touch points that really make it fun for your clients to hear from you. Well done. 

May 30, 2013 08:41 AM
Joni Bailey
101 Main St. Realty - Huntsville, TX
Your Huntsville / Lake Livingston Area REALTOR®

Well Hello, Beautiful! I have not seen you in a while. So happy to see you!! XOXO

May 30, 2013 09:37 AM
Bill Reddington
Re/max By The Sea - Destin, FL
Destin Florida Real Estate

Bottomline is the followup. I touch past clients for the next 7 years after a closing.. Every month they get something from me. Sometimes I do ask for referrals.

May 30, 2013 10:08 AM
Barb Fischer
Big Block Realty - La Mesa, CA
San Diego and La Mesa Real Estate

Seems to go back  to "do unto others"...  I'm sure they really appreciate you caring enough to ask about them and their lives

May 30, 2013 10:27 AM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Thank you so much, Deb!

Good advice, Alan!

I LOVE Happy Grasshopper, Rob. They have GREAT contact stuff!

Too true, Elite. Thank you.

May 30, 2013 12:08 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Totally agree, Denise. Especially if the PURPOSE of the face to face is not to ask for business.

That's rough, Kathy. I totally understand how we want to make them know that we weren't the bad guy.

So right, Rosie. And my personal feeling is that they should be 'thanked' for just remembering.

May 30, 2013 12:14 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Look at you, my Debb, with your almost 500K points! You go, girl! Yes, I can't imagine that you would be anything but 'soft serve.' :) :) :)

Good evening, Edward and Celia. Why stop at four? LOL ;)

You are SO right, Kate! One of the 'big guns' in real estate trains you to make the calls daily. Makes me cringe :)

And it sure helps to keep you at the top of their list, Kathleen. It really is unexpected.

May 30, 2013 12:20 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Hey, Tammie. That seems to be a theme. :) Anywhere would be a nice gesture, though.

I don't disagree, Jerry. Any kind of acknowledgment is a plus.

Very important, Bryan. I want them to know how much I appreciate them thinking enough of me to send someone my way.

Thank you, Tamra Lee! Thanks for your comment.

May 30, 2013 12:24 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Agreed, Nina. And just making sure that they hear from you.

Good evening, Pat. Thank you!

I can't imagine, Norma, getting the words out to even ask for the blind referral. Totally not who I am.

Adrian ~ charming as usual. Thank you!

 

May 30, 2013 12:26 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Well, HELLO, Joni, with your almost 900K points. Look at you blast through here! Thank you! I love being here.

It's all in the personality, Bill. I know that a lot of people do. But I'd be out of business if that was a necessary part of it.

Thanks, Barb! I hate the idea that someone would cringe when I called because they might think I was only calling to solicit them.

May 30, 2013 12:30 PM
Aaron Hofmann
Atlanta Communities - Smyrna, GA
aka Mr. Smyrna Vinings

Provide great service and your clients will want to refer you. Be professional, courteous and always be grateful when you receive a referral. Let them know how much you appreciate the referral.

May 30, 2013 05:42 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

All good points, Aaron. Thank you.

May 31, 2013 03:18 AM
Gayle Rich-Boxman Fishhawk Lake Real Estate
John L Scott Market Center - Birkenfeld, OR
"Your Local Expert!" 503-755-2905

Hey, stranger! I'm not big on the phone for casual conversation, even though it's easy to talk (I come from a long line of talkers, but my mom and sister beat me at that), but bumping into neighbors, waving ALWAYS, asking them about their gardening tips or how their aging dog is doing, etc. is what creates a relationship.

I actually recently had a phone message from some guy I DON'T KNOW, whom I've been playing phone tag with about some property he supposedly wants to list outside my community and he left a message one day saying I'd "given up too fast". Ohhhhhhhh....I called him back and told him that (after numerous attempts, which I didn't say to him) the last time we talked he said could he call ME back and I said, certainly, do you have the number? Oh yes. Never heard from him, so when he left that message I called HIS voicemail and I reminded him that and told him that I thought maybe he had found someone else since I hadn't heard back and then I said, "I'm persistent, but I'm not pushy." Well, he called me back! We're still working out the time to have a lengthy conversation, but at that point, I didn't care if he called me back or not.

So, like you, it's about a conversation, not about SELLING.

Jun 10, 2013 05:00 AM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Blessed Realtor - ABR, CRS
Hey Meems... Ditto on the philosophy ;-) And it just so happens... Mimi's Cafe is one of my fav places... love the buttermilk spice muffins! It also happened to be the place I met our favorite AR Attorney for the first time ;-))))
Jun 13, 2013 03:05 PM
Mimi Foster
Falcon Property Solutions - Colorado Springs, CO
Voted Colorado Springs Best Realtor

Hey, Gayle, just saw this response! There IS a fine line there of 'motivation' on whether or not they are ready, but I learned early on, if they're ready, they want you to BE there. Hope you're doing well. It makes my heart happy to see two of my favorite people here together :)

Good morning, Mel! What an appropriate place to meet! We were talking about him yesterday. I just finished my first novel. He told me one time I needed to write. I told him I didn't like real estate that much (LOL ;) ). He said it doesn't need to be about real estate, it can be a steamy romance novel. Honestly, that was my 'permission' to do it, I did it, it's edited, and now I'm trying to find an agent/publisher. So, for a lot of reasons, he holds a special place in my heart.

Jun 13, 2013 11:09 PM
Melinda (Mel) Peterson
Grants Pass, OR - Bend, OR
The Blessed Realtor - ABR, CRS

We thought so too... Meems ;-)  I'm so happy you followed your heart (and the advice of our dear friend).  May all your hopes and dreams come true.  Abundant blessings!

Jun 14, 2013 12:35 PM

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