If you use hostgator...

By
Home Builder with The Flooring Girl

For anyone who is using hostgator as their hosting system, I'd recommend you check out your site.  On May 27th, they migrated their servers, and apparently, it's caused a lot of problems.  We noticed this when we went to migrate my site (my site just got a makeover) and we couldn't get in to the Cpanel.

 

This issue was caused by the migration and they never bothered to tell us there was a new place we needed to login.  We were on the phone with them several times and for a long time, and hold times were very long.  Apparently, we weren't the only ones having issues.  My site (which gets a lot of traffic was down for a while - I think for 18 hrs (and it shows in the on my google analytics.

 

On top of all of this, my 2 smaller sites which don't get many hits, were down for about a week.  This is now a big SNAFU for me, and I'm hoping they can restore it for me in the next day or so, but there are some complications.

 

So, if you used hostgator, just check your site out and make sure everything is okay.

Comments (47)

Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

Monitoring is so so important to know there is a light bulb, mediastream out that is not broadcasting. Pumping full throttle 24/7/365.

Jun 03, 2013 12:21 AM
Emmary Simpson
Las Cruces Homes and Land - Las Cruces, NM
Serving Las Cruces, NM

I'm with them and had no idea! I'm actually in the process of moving my hosting - not real pleased with how much it's costing me with them

Jun 03, 2013 01:36 AM
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

Jump ship to another provider. You really need good service in that area & they should have told you about the migration so that you could oversee for problems.  If you weren't so diligent you never would have known would you?

I use IPage.

Jun 03, 2013 02:13 AM
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Debbie this has to be a very uncomfortable position for you to be in.  Anything that affects business in a negative way needs to be corrected quickly.

Jun 03, 2013 02:19 AM
Edward & Celia Maddox
The Celtic Connection Realty - Queen Creek, AZ
EXPERIENCE & INTEGRITY - WE TAKE THE HIGH ROAD

I don't use, but thanks for the tip.  Sounds like something I would by-pass.

Jun 03, 2013 02:37 AM
Helen and Larry Prier- Re-Max Gateway - Residential Real Estate
RE-MAX Gateway- Residential Real Estate Sales - Anacortes, WA
Anacortes & surrounding Skagit & Island Counties

debbie, Good heads up I will check it out.

Jun 03, 2013 03:02 AM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I have two sites with Hostgator and their communication to be was excellent. I don't kbnow why you would have had a problem, but I thought they were first rate about this.

Jun 03, 2013 03:25 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Debbie,  All I have to say is CRAP!!! Not that long ago I switched from BlueHost to HostGator. I switched because BlueHost had server failures and they were DOWN for days.  My sites were down for 18 hours or so. I guess the bottom line is that our sites are always at risk of going down.  I hope you have a well-qualified person helping you with this mess. 

Jun 03, 2013 04:02 AM
1~Judi Barrett
Integrity Real Estate Services 118 SE AVE N, Idabel, OK 74745 - Idabel, OK
BS Ed, Integrity Real Estate Services -IDABEL OK

I'm sorry that you had such a hassle.  I use Hostgator but mine is fine.. same login address as always and everything works perfectly. 

Jun 03, 2013 04:15 AM
Steven Cook
No Longer Processing Mortgages. - Tacoma, WA

Debbie -- looks like they should owe you some free hosting time (a month's extension maybe) to make up for your lost time/business.

Jun 03, 2013 04:23 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

All - Thanks for your comments.  Right now, I'm a VERY DISSATISFIED CUSTOMER. It now appears that my 2 smaller sites are gone and they can't find them at all!  They better fix it.

Jun 03, 2013 04:46 AM
Curtis Van Carter
Better Homes & Gardens Wine Country Group - Yountville, CA
Your Napa Valley Broker Extraordinaire

Debbie

I guess I am one of the lucky ones for I use Hostgator and didn't have any issues. Good luck with your hassles, cheers cvc

Jun 03, 2013 06:10 AM
Bryan Robertson
Los Altos, CA

I've always been a fan of 1and1 for hosting (even GoDaddy seems pretty good).  There are definitely alternatives out there to consider.

Jun 03, 2013 07:22 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Sorry for the agnst and yes those down times are awful.  GoDaddy was s bad experience for me and I pulled everything from them.  Terrible customer service.  

Jun 03, 2013 10:44 AM
Jennifer Fivelsdal
JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571 - Rhinebeck, NY
Mid Hudson Valley real estate connection

Debbie Word Fence let me know if the server goes down even for a second.  I think this issue happens with most of these providers.  As long as it is only for a few minutes I don't give it much thought.

 

I hope you resolve dthe issues; moving from one hosting company to another can be a pain.

Jun 03, 2013 11:04 AM
Jane Chaulklin-Schott
TEAMCONNECT REALTY - (407) 394-9766 - Orlando, FL
TeamConnect Luxury Homes - Orlando, Florida, 32836

Good information, Debbie. Use GoDaddy for most sites, however, going to check Google Analytics. Thank you. Sorry about your experience.

Jun 03, 2013 12:10 PM
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

I am in the middle of trying to get people to my webiste, which is a terrific one, I just need to figure how to get more buyers to my sight & I hope to get some of this accomplished tomorrow,

Jun 03, 2013 12:45 PM
Mark Delgado
houses for rent, Solano County & Glen Cove - Benicia, CA
Benicia and Vallejo, Property Management, rental h

I read your other blog first.  Now I know how you lose a website.  This really stinks and I can empathize with your frustration.

Jun 03, 2013 02:51 PM
David Grbich
Realty One Group - www.FindCARealEstate.com - San Juan Capistrano, CA
Orange County Real Estate - 949-500-0484

Hi Debbie - just saw this post but I also run on Hostgator and got impacted - did not have the CPanel issue but lots of cache related issues and poor response times and page errors. Seems to have settled down now but continue to watch closely. Regards Dave

Jun 05, 2013 12:26 PM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Dave - Sorry that you had some issues.  We are not alone...I could hear them fielding calls right and left related to this.  They expressed to me that it did not go so smoothly.

Jun 05, 2013 12:46 PM

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