10 Ways To Get More Client Feedback

By
Education & Training with Executive Director of Education at eXp Realty

My friends over at SEOMoz (now just MOZ.com) do a great job of providing wonderful SEO content but did you know they also provide other tips and suggestions that may be helpful to your business?  Especially those of you who work directly with the customer. 

How do you go about getting useful client feedback and information so you can continue enhancing and making the customer experience better?  Are you using the old school survey which is totally OK if that's what works for you?!  Are you incorporating social media and technology?

Here's 10 ways to get more client feedback from your prospects and clients. 

Which one(s) are you using, and how's that working out for you? Are you willing and able to try something new? Take a look and see if anything here appeals to you that might help your business and more importantly, make a difference to your client's experience.

Today's Top Tip: Client reviews are one of the best ways to show off what your customers are saying about you and think of your services. Local real estate customers have posted more than 285,000 reviews of real estate agents in their geographic markets.

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"Learn More. Get More. Do More. Be More."

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Re-Blogged 2 times:

Re-Blogged By Re-Blogged At
  1. Debbie Gartner 06/07/2013 07:17 AM
  2. LINDA SABO 06/10/2013 01:10 AM
Topic:
Real Estate Best Practices
Groups:
Realtors®
The Art Of Marketing You
The Lounge at Active Rain
Out Of The Box!
Almost Anything Goes
Tags:
seomoz
client feedback

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Rainmaker
622,621
Morgan Evans
Douglas Elliman Real Estate - Manhattan, NY
LICENSED REAL ESTATE SALESPERSON

I watched the video and appreciate the content, definitely an aspect of our business that you dont see a lot of advice and this really helps think of some new ideas.

Jun 07, 2013 06:49 AM #16
Rainmaker
523,478
Lisa Friedman
Great American Dream Realty - Essex, VT
30 Years of Real Estate Experience!

This was a great video. It gave me some very good ideas, thank you.

Jun 08, 2013 02:34 AM #17
Rainmaker
523,478
Lisa Friedman
Great American Dream Realty - Essex, VT
30 Years of Real Estate Experience!

P.S.  I absolutely loved the Franklin feedback at the end of the video!

Jun 08, 2013 02:35 AM #18
Rainmaker
1,081,000
Gary Frimann, CRS, GRI
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

Thanks for posting it.   I plan to start implementing some of this stuff.

Jun 08, 2013 03:05 AM #19
Rainmaker
139,897
Paul Viau
Nova Scotia Real Estate Blog - Halifax, NS
Nova Scotia Real Estate Blog + Photo Services

Hey Brad - Congrats on your feature!  Like your blog layout.

You have inspired me! Great video.

Jun 08, 2013 03:28 AM #20
Rainmaker
651,097
Bill Reddington
Re/max Southern Realty - Destin, FL
Destin Florida Real Estate

I think the best way to get feedback is to ask for it. Never used to ask for it. Now I do.

Jun 08, 2013 04:04 AM #21
Rainmaker
1,939,774
Ronald DiLalla
Century 21 Discovery DRE 01813824 - Anaheim, CA
No. Orange Cty Real Estate

Hi Brad, lot of great tips...Thanks for sharing with us.

Jun 08, 2013 04:17 AM #22
Ambassador
1,240,957
Kristin Hamilton CA Realtor
Sun Lakes Realty - Banning, CA
(909) 557-6966- Specialize 55+ Communties Banning

Hi Brad,

I am going to bookmark this post and come back later this weekend and watch it. Thanks for sharing a lot of pertinent inform that helps our business flourish.

Jun 08, 2013 04:34 AM #23
Rainmaker
698,877
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

Brad, thank you so much for the useful tips.  Starting Monday morning the printout will be up on my wall.

Jun 08, 2013 05:42 AM #24
Rainmaker
980,754
Jan Green
Value Added Service, 602-620-2699 - Scottsdale, AZ
HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN

Interesting video and ideas!  I especially like the idea of creating a survey, which has been on my to do list for a while.  I'd love to create that with the last paragraph being a place for them to give me something I can then (with permission) add to my website or other sites.

Jun 08, 2013 10:19 AM #26
Rainer
316,644
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

Brad: This is a great video you put together & I really appreciate you having it made. Zillow is an up and comer & it is people like you that have given Zillow the boost.

Jun 08, 2013 10:57 AM #27
Rainmaker
1,317,551
Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I have book marked this video.  Looks like something we all need to know and implement.

Jun 08, 2013 12:20 PM #28
Rainer
170,313
Kim Logan
KELLER WILLIAMS LAKE OCONEE - Greensboro, GA
Kim Logan - Keller Williams Lake Oconee Realty

Great video with good info!  Will try some of these ways..........

 

Jun 08, 2013 12:21 PM #29
Ambassador
2,357,754
Fred Griffin, on leave of absence from ActiveRain
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Slightly off topic, but I love that SEOMoz has cut the name to just, "MOZ"!

 

Jun 08, 2013 01:03 PM #30
Rainmaker
1,365,496
Cheryl Ritchie
RE/MAX Leading Edge www.GoldenResults.com - Huntingtown, MD
Southern Maryland 301-980-7566
Looks like I better head back and listen to this video, too!
Jun 08, 2013 01:27 PM #31
Rainer
55,359
Kelly Barbus
Keller Williams Buffalo Northtowns - Buffalo, NY
Keller Williams Buffalo Northtowns
Great suggestions! Thanks for the information
Jun 08, 2013 09:58 PM #32
Ambassador
799,250
Brad Andersohn
Executive Director of Education at eXp Realty - Fairfield, CA
ActiveBrad - 707.646.1876

Thanks for all the comments and great feedback everyone.

This would obviously be #11 on tips for feedback right?

Comments on your Blog?  :-)

Jun 09, 2013 12:56 AM #33
Rainmaker
1,282,430
Edward & Celia Maddox
The Celtic Connection Realty - Queen Creek, AZ
EXPERIENCE & INTEGRITY - WE TAKE THE HIGH ROAD

A great video. Thanks for sharing blog on getting more feedback.

Jun 09, 2013 03:16 AM #34
Rainmaker
544,206
Eric Michael
Remerica Integrity, Realtors®, Northville, MI - Livonia, MI
Metro Detroit Real Estate Professional 734.564.1519

Brad, I'll head back over here when I get a chance to watch the video. Thanks for posting it.

Jun 09, 2013 07:36 AM #35
Anonymous
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Jun 12, 2018 03:55 AM #36
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