Man, I hated to Push That Button…But I Did it Anyway!

Real Estate Agent with Solutions Real Estate CA DRE #01490977

Man, I hated to Push That Button…But I Did it Anyway!


There are some buttons you just don’t want to push. And once you do there is no going back. The fear of what might result is staggering. But you know you have to take the plunge and jump through the hoop or else…


Such was the case with my Droid.


Do I jump through the hoopor not?!We’ve been good friends for some time, but recently things have not been so good.


Apps closing on their own or not working at all, periodically being unable to make calls or disconnect calls, multiple taps on numbers or icons with nothing happening, and just general freezing up on occasion, among other quirks.


Rather virus-like. Been there done that on my laptop!


The gradual increase in grumbling and  4-letter words was indicative of mounting frustration that, after much procrastinating and my own feeble attempts to fix, finally resulted in a visit to the Verizon Store (“no I don’t recall the system password, I never use it”)and then a call to tech support – yuck, I always hate doing that but ya do what ya gotta do.


Well, it was actually OK. But…


The fix? I needed to do a factory data reset (“erases all data on phone”) after making sure (hopefully) everything was backed up. Hitting that button left me a bit breathless and weak in the knees, knowing what all was in this phone after almost 2 years. And wondering what would I find after the fact.


It’s been OK. Reinstalling apps is not a big deal…there weren’t all that many, and some I won’t bother with since I found I never use them.


Some contact information is goofed up but almost 4000 contacts appear to be intact. Hopefully I will discover that is really true.


My Droid seems to back to normal, and my swearing, at least at the phone, has subsided.


It’s not an experience I wish to repeat soon. Technology is wonderful, but sometimes it drives you nuts, and makes you yearn for the simpler life. Buttonless.



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Charita Cadenhead
Keller Williams Realty - Birmingham, AL
Serving Jefferson and Shelby Counties (Alabama)

Whew.  That was close.  Four thousand contacts in tact is awesome.  I'm still transferring contact from Blackberry to iPhone (one by one).  Consider yourself lucky.

Jun 06, 2013 11:55 PM #16
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

Love technology but I must say that I breathe a big sigh of relief myself, every time that I push a button I haven't pushed before - I probably need to keep a paper ledger as back up for most of my contacts! Scary!

Jun 07, 2013 12:15 AM #17
Helen and Larry Prier- Re-Max Gateway - Residential Real Estate
RE-MAX Gateway- Residential Real Estate Sales - Anacortes, WA
Anacortes & surrounding Skagit & Island Counties

Jeff, It took me a while to get friendly with my Droid but now we are happy together. Hope your renewed droid works well for you.

Jun 07, 2013 12:37 AM #18
Gary Frimann, CRS, GRI
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker

Jeff, I had a sense of anxiety overcome me just reading this.  In the old days, we could've just grabbed our roledex if the building was on fire.  The frustration new technology brings sometimes outweighs the benefits.  You can start breathing again.

Jun 07, 2013 12:56 AM #19
Norma Toering Broker for Palos Verdes and Beach Cities
Charlemagne International Properties - Rancho Palos Verdes, CA
Palos Verdes Luxury Homes in L.A.

Jeff - I know what you mean--I have a love-hate relationship with all things tech--can't live without them, but boy can it be frustrating when they are not working as they should.

Jun 07, 2013 12:59 AM #20
Edward & Celia Maddox
The Celtic Connection Realty - Queen Creek, AZ

When you have a problem Verizon can be hard to deal with, otherwise pretty good Droid.

Jun 07, 2013 01:19 AM #21
Lisa Heindel
Crescent City Living LLC - New Orleans, LA
New Orleans Real Estate Broker

Do you miss the MLS books too?  Hee hee....

Jun 07, 2013 01:21 AM #22
Tom Snyder
Troy, MI
Tom Snyder

Great blog Jeff. I can certainly relate.  I'm glad that as a droid user all of my contacts and my calendar are on gmail which works seamlessly with my Samsung Galaxy droid. (Ironically I don't use gmail for email though.)  I never worry about my phone being stolen or destroyed.  Apps might be a different story but almost all of the ones I use are at least free.  I haven't had a dreaded factory data reset but I have had to reboot a few times.

Jun 07, 2013 01:26 AM #23
Bryan Robertson
Los Altos, CA

I just did a similar thing on my laptop (reinstalled OS and apps) and the thing runs so much faster than it did even when I bought it.  Sometimes a restart is just what our toys need :)

Jun 07, 2013 01:28 AM #24
Jimmy Faulkner
Florida. Homes Realty & Mortgage - Wantagh, NY
The Best Of St. Augustine

Technology can be very frustrating especially if you grew up with the inkwell. Times have changed & I have had to redo my thinking on how to operate my business for better performance. In a world of change it is sometimes better to slow down.

Jun 07, 2013 02:08 AM #25
Frances C. Rokicki
Fran Rokicki Realty, LLC - Bolton, CT

Jeff, LOL!  I had a keypad episode, just the other day.  Some of these techie tools could drive us crazy!  Glad that your reboot, worked out well!

Jun 07, 2013 02:13 AM #26
Team Honeycutt
Allen Tate - Concord, NC

Love your blog. I am trying to learn as much as I can about technology but it is so hard. There don't seem to be many black ans white areas involved.


Jun 07, 2013 02:46 AM #27
Suzanne Otto
Six Twenty Designs - Lansdale, PA
Your Montgomery County PA home stager

I've been there before. But backing up your phone, much like you do with your computer, consistently will subdue that fear of pushing that button. It's always good to have a back up :)

Jun 07, 2013 03:08 AM #28
Roger Stensland
Keller Williams Realty Puget Sound - Maple Valley, WA
Let's Move!

I had trouble with my droiid recently.  Suddenly, I couldn't make calls.  I contacted AT&T and they assisted me with my phone.  They instructed me to do everything except they also added the factory reset.  Thad accomplished, I still couldn't make calls from my home.  They said that the only alternative was to return my phone for another one.  Well, magically, when I got to the At&T store, my phone worked fine.  So, we replaced the SIM card at their direction.  Upon arriving at home, my phone ceased to function again.  I got AT&T back on the phone.  They said that I lived in an area without the best coverage.  I told them that I had been with them for over 10 years and my home hadn't moved and they had built no mountains between me and the tower which is about two miles away.  They finally checked their tower only to find that it was degraded.  After about two weeks, they repaired the tower and all is well...except...some of the features that I had before the reset do not work now.

Jun 07, 2013 03:22 AM #29
Jeff Dowler, CRS
Solutions Real Estate - Carlsbad, CA
The Southern California Relocation Dude

BLiz - hopefully life will continue on its merry way without troubles. Mine did, at least for well over a year

Donald - and often we don't get that until there is an issue, or think about

Debbie - nope, unless I can't think of the person's name. The search is fast. And there are lots of photos from my Twitter adn FB contacts

Janis - well I knew it would have to be done since things were getting worse, but at the final moment I was really in a panic, but WTH. The CS guy was waiting...

Scott - and even IF you think you did all the right things SOMETIMES technology fails us

Ginny - actually my wife and I have bent alking aboout exactly that. And now that the tech guy happily informed me I was now qualified to upgrade...

Ha ha, Norman. Ah yes, THOSE days. Wasn't all that long ago. Who know what lies ahead?

Jay - NOW I think you are on to something. There are some people who really DO need a factory reset.

Rebecca - I keep hearing that. It must be time to convert

Richie - especially when you see that message that this is permanent, cannot be reversed, or something of that nature


Jun 07, 2013 03:35 AM #30
Wayne and Jean Marie Zuhl
Samsel & Associates - Clark, NJ
The Last Names You'll Ever Need in Real Estate


We love our droids, but the constant need to reboot it so it can update is extremely frustrating.

Jun 07, 2013 04:22 AM #31
Jon Karlen
Finish Line Realty - Shelbyville & Louisville Ky Real Estate - Shelbyville, KY
Louisville & Shelbyville Kentucky real estate

I hate upgrading/messing with my phone.  For me, as long as it gets the job done, I don't want "new and improved".  Glad it worked out for you!

Jun 07, 2013 05:29 AM #32
Richard Weisser
Richard Weisser Realty - Newnan, GA
Richard Weisser Retired Real Estate Professional


Ugh... I HATE taking chances like like. You hope that all will go well but it sure is terrifying to think that you might lose everything!

Jun 07, 2013 05:30 AM #33
Richard Iarossi
Coldwell Banker Residential Brokerage - Crofton, MD
Crofton MD Real Estate, Annapolis MD Real Estate


I feel you pain reading this. I always look at the question a dozen times and I'm never sure I'm getting it right.


Jun 07, 2013 05:54 AM #34
Kathy Streib
Room Service Home Staging - Delray Beach, FL
Home Stager - Palm Beach County,FL -561-914-6224

Jeff- I had to do that once with my Droid.... they also had to install some kind of update and said it would take about 45 minutes.  They said I would have to leave my phone with them and if i wanted i could go and run errands.  I have to tell you that while I did leave to run an errand, I felt totally lost without my phone.  

Jun 08, 2013 07:23 AM #35
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Jeff Dowler, CRS

The Southern California Relocation Dude
What's my Carlsbad CA Area Home Worth??
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