Do you show your customers and clients proper appreciation?

By
Real Estate Agent with Coldwell Banker United Realtors® ~ 512.750.6899

Recently Gene went over to our Austin Board of Realtors Store to pick up some booties.

We like to leave these in a basket in our listings so agents and buyers can slip them over their shoes if they don’t want to remove their shoes. Most often our sellers just had carpets cleaned or new carpet installed or wood floors refinished and we want to respect their efforts.


Gene always has fun wherever he goes and is known for “stirring the pot” so to speak! Gene has some good friends at the board and usually receives a boisterous greeting. He got this note today in the mail from the gal who waited on him in the store! He totally wouldn’t have expected this for a small purchase like booties!

This is someone who likes her job, has fun and treats customers with respect and kindness and obviously encourages a trip back! She knows how to show her customers she appreciates them!!!

Maybe we need to take a lesson from this gal...I'm just saying....

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Topic:
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Lone Star Real Estate Professionals
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Family Ties
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Tags:
austin tx
abor
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austin board of realtors
coldwell banker united
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nw austin
homes for sale in nw austin

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Ambassador
3,844,764
George Souto
George Souto NMLS #65149 FHA, CHFA, VA Mortgages - Middletown, CT
Your Connecticut Mortgage Expert

Dorie, Realtors and Loan Originators would do well to follow her example.  That took her just a couple of minutes to do, but the appreciation from receiving that note, I am sure will last a life time.

Jun 15, 2013 01:49 AM #12
Rainmaker
2,510,123
Rebecca Gaujot, Realtor®
Vision Quest Realty - Lewisburg, WV
Lewisburg WV, the go to agent for all real estate
Dorie, we should all follow her lead....handwritten notes an excellent way to show you care
Jun 15, 2013 02:02 AM #13
Rainmaker
2,346,102
Roger D. Mucci
Shaken...with a Twist 216.633.2092 - Euclid, OH
Lets shake things up at your home today!

Kudos to Mona for sending the note to your husband.  It doesn't matter how big or how little the purchase/deal is, showing appreciation is always in order. 

Jun 15, 2013 02:14 AM #14
Rainmaker
2,122,565
Sharon Tara
Sharon Tara Transformations - Portsmouth, NH
New Hampshire Home Stager

Mona is no fool...she knows how to keep the customers coming back.  Well done Mona!

Jun 15, 2013 04:37 AM #15
Rainer
324,431
Scott Larson
BHHS/Utah Properties - Park City, UT
Park City, Utah Real Estate News

What a great emplyee and even better person she is.  I have some buyers moving into their house later today.  They are going to receive a handwritten thank you note, a gift certificate to a few of the best restaurants in town and a really nice bottle of 15 year old cabernet for them to celebrate their new home.  They also have a new friend in me.

Jun 15, 2013 05:18 AM #16
Rainmaker
3,839,803
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Joe,

I do too! It's always nice to receive a handwritten note!

Jun 15, 2013 10:16 AM #17
Rainmaker
3,839,803
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Barbara: You are right..it does work both ways!

Hi Bobbie: It is fun to be a well liked customer

Hi Ginny: Everyone appreciates a Thank You!!

Hi  Joan: I do too!!

Jun 15, 2013 10:19 AM #18
Rainmaker
3,839,803
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Mary: It's always nice to know you are appreciated!

Hi Clint: It is nice!

Hi Debbie: Yes he does!!

Hi Anita: Yes she does!

Hi Kathy: I agree!

Hi Sally and David: Yes they do!

Hi George: I couldn't agree more with you.

Jun 15, 2013 10:28 AM #19
Rainmaker
3,839,803
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Rebecca: Yes they do!

Hi Roger: That is so true!

Hi Sharon: She sure does.

Jun 15, 2013 10:29 AM #20
Rainmaker
3,839,803
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Scott,

I'd say you know how to thank them!! Good for you!!

Jun 15, 2013 11:16 AM #21
Rainmaker
774,028
Joanna Cohlan
Fresh Eyes For Your Home - Chappaqua, NY
Designing, Decorating & Staging Westchester Homes

Hi Dorie, looks like Mona knows how to market and how to value relationships-she clearly works hard to make sure she is fresh in her clients' minds! Thanks for sharing.

Jun 15, 2013 12:27 PM #22
Rainmaker
1,062,062
Sharon Parisi
United Real Estate Dallas - Dallas, TX
Dallas Homes

Dorie,

Thanking someone with an unexpected note or other kindness is always well received.  Thanks for the reminder to do this more often.  I have a friend who keeps thank you notes in her car and writes and mails the notes before going home!  That is the ultimate! Now that I have written this, I pledge to purchase new note cards tomorrow!

Jun 15, 2013 01:17 PM #23
Ambassador
1,769,940
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Dorie you have outlined such an important issue. If you do not keep in touch with former clients stats show they may not remember you when they go around again,

Thanks.

Jun 15, 2013 04:27 PM #24
Rainmaker
1,769,005
Tom Arstingstall, General Contractor, Dry Rot, Water Damage Sacramento, El Dorado County - (916) 765-5366
Dry Rot and Water Damage www.tromlerconstruction.com Mobile - 916-765-5366 - Placerville, CA
General Contractor, Dry Rot and Water Damage

You gotta love the personalized notes from ActiveRain Members Dorie. Thanks for sharing.

Jun 15, 2013 05:09 PM #25
Rainmaker
686,759
Hella Mitschke Rothwell
(831) 626-4000 - Honolulu, HI
Hawaii & California Real Estate Broker

Dorie: It is such a seemingly small thing, but it brings recognition and joy to the receiver. Yes, we should consider being like Mona.

Jun 15, 2013 05:19 PM #26
Rainmaker
3,839,803
Dorie Dillard CRS GRI ABR
Coldwell Banker United Realtors® ~ 512.750.6899 - Austin, TX
Serving Buyers & Sellers in NW Austin Real Estate

Hi Joanna: She does know how to show her appreciation..she values her customers!

Hi Sharon: I actually am writing several today from those who visited my open house yesterday!

Hi Noah: So True!!

Hi Hella: It can't hurt:).

Jun 15, 2013 09:05 PM #27
Rainer
1,756,848
Conrad Allen
Re/Max Professional Associates - Webster, MA
Webster, Ma, Realtor

Hi Dorie.  Gene sounds like a lot of fun.  Mona is a class act.

Jun 15, 2013 09:17 PM #28
Rainmaker
2,276,647
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

It is always the little things, the random acts of kindness that goes a long way.

Jun 15, 2013 09:25 PM #29
Rainmaker
3,393,460
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Hi Dorie - it looks like Mona should join ActiveRain -- look, she's participating in chanllenges now by sending hand-written notes to her "clients".    Nice example of a simple customer service gesture.  

Jun 15, 2013 11:26 PM #30
Ambassador
1,241,512
Joni Bailey
101 Main St. Realty - Huntsville, TX
Your Huntsville / Lake Livingston Area REALTOR®

Wow! That is wonderful! It says a lot about Geno AND your local Board of REALTORS.

Jun 17, 2013 12:45 AM #31
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Dorie Dillard CRS GRI ABR

Serving Buyers & Sellers in NW Austin Real Estate
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