Seller couldn't stop complaining about previous realtor he interviewed

By
Real Estate Agent with Alain Pinel BRE 01367196
https://activerain.com/droplet/Xnk

Some of you who work with relocation companies know that the sellers are usually given three choices of realtors to interview prior to listing. It can be an extensive and exhaustive process, especially when completing the mandated Worldwide ERC (Employment Relocation Council) Broker Market Analysis and Strategy Report, and giving an opinion on the most likely sales price (MLSP).

The upside, besides getting a listing (or a buyer) when working with relocation companies is that once you prove yourself to be a reliable realtor, you may continue receiving referrals especially from companies who have a robust employee relocation program. As such, we are very diligent and conscientious when dealing with relocation referrals.

It was quite an eye-opener when I went to see a prospective client who is relocating. Not long into the conversation, he shared his surprise and exasperation with the agents who came before me.

He spent a good amount of time complaining about the other agentsshocked

  • Two men came as a team --- the client thought that was overkill
  • The men went to the wrong building next door and arrived late to the appointment
  • When they came in, they didn't seem enthusiastic after seeing the place (possibly because they normally work from another city which has higher-end listings than this particular condo). The lack of energy was palpable
  • They prepared a nice package, but were more interested in pointing to several pages in the book than to talk to the client
  • On more than one occasion, the men talked about the client to each other, instead of addressing him since he was sitting right there
  • They didn't probe --- didn't ask questions about the client's situation, when he was moving, what he is hoping to get out of the property
  • They didn't ask to see the rest of the place --- they seemed totally disinterested
  • They didn't offer any suggestions on how to prepare to make the property marketable
  • They proposed a price but didn't explain their pricing strategy
  • Their body language seemed to suggest they were getting tired and couldn't wait to get out of there

Listening to the client express his disappointment --- and almost disgust --- at the first agents who came before me, I was careful not to repeat their mistakes and missteps.

It was somewhat of a relief when he said he was glad to see what a difference there can be between agents, and that he felt so much better after talking with me. I told him he gave me a good topic for a blog: What NOT to do during a listing presention!

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Rainmaker
3,238,424
Endre Barath, Jr.
Berkshire Hathaway HomeServices - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Pacita I have worked with sellers who complained about the previous agent...btw they continued complaining not only of the previous ones but of me too:)) It is their DNA!

Jun 18, 2013 04:37 PM #1
Rainmaker
710,643
Pacita Dimacali
Alain Pinel - Oakland, CA
Alameda/Contra Costa Counties CA

Endre....I too have dealt with sellers who are never satisfied. But this new potential client actually seemed like he would be a good client to have. I had to try to change his perception of realtors.

Jun 18, 2013 04:40 PM #2
Rainmaker
1,501,042
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • Green • GRI • HAFA • PSC Calabasas CA

When I get a client who is complaining about her previous agent~ red flad~ the moment they find a reason, they will complain nonstop about u.

This is what just happened to me this week. My client liked the house and his mom came into the picture.....o m g.....long story short, I just canceled the escrow~ and it was not me, I was veeeeeeeery patient with her, but her lender! He became so sick of her complains and behavior that he denied her loan. You don't even have the slightest idea what 3 weeks of nightmare it was:  the lady spend the whole day emailing/texting/calling/complaining/not following directions but blaming everyone. I was fascinated how someone can spend so much energy for doing nothing and preventing everyone else from doing their job.

Jun 18, 2013 07:05 PM #3
Rainmaker
3,304,783
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Realtors - Luxury - Divorce

It needs to be about the Seller....too many times in Relocation people assume they have the business.

Jun 18, 2013 11:08 PM #4
Rainer
205,520
Mark Delgado
houses for rent, Solano County & Glen Cove - Benicia, CA
Benicia and Vallejo, Property Management, rental h
I agree with Inna above, to a point. Just as there is "chemistry" in friendships or love, there are times when a particular client/agent combo flows easily or conversely, just won't work.
Jun 18, 2013 11:10 PM #5
Rainmaker
710,643
Pacita Dimacali
Alain Pinel - Oakland, CA
Alameda/Contra Costa Counties CA

Inna -- I think we've all had our share of clients who couldn't be pleased no matter how hard we try. However, we should still listen to their concerns so that we can avoid them with the next clients.

Sally and David -- The Relo agents may have gotten spoiled with what they had received in the past, and didn't even want to try for a smaller sale, but they didn't want to make it think they declined the referra either.

Mark -- from my perspective it was a learning experience. Glad the other guys messed up, and happy I avoided those pitfalls

 

 

Jun 26, 2013 01:06 AM #6
Rainmaker
710,643
Pacita Dimacali
Alain Pinel - Oakland, CA
Alameda/Contra Costa Counties CA

Ryan

It's been a while since i posted this...but it's a good reminder for me, too.

Thanks

Feb 04, 2014 02:40 PM #8
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Pacita Dimacali

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