If my departing tenants follow my check-out instructions, use the CLEANING service vendors I suggest then they will most probably get all of their deposit back.
One issue that STILL seems to remain a bone of contention is DIRT. A departing resident wanted to ARGUE with me that the WEAR/DIRT trail in front of where their couch was was NORMAL WEAR AND TEAR. When I suggested he NOT pay the carpet cleaner if they could not remove the DIRT TRAIL, he wanted to argue 6-Years-As-A-Tenant and Normal-Wear-and-Tear.
A one, and a two, and a three....DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...DIRT IS NOT NORMAL WEAR and TEAR...well, you get the idea...If you can CLEAN IT UP, it is NOT NORMAL WEAR and TEAR.
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