Setting Expectations, Taking Control - Free SWS Teleseminar

Education & Training with Sell with Soul

It's something we all struggle with - that fine line between being the very best real estate agent we can be for our clients and creating an atmosphere that is ripe for burn-out. While our clients have every right to expect our full attention, and they deserve to be our top priority, there's just so much of us to go around! And let's face it - there are some clients who demand far more of us than we could possibly deliver, but being the helpful types we are - we try our best... and often end up frustrated.

So, how can you create reasonable expectations for your clients upfront? How can you set boundaries and respectfully enforce them? How can you "decline the monkey" without alienating your client or appearing lazy?

The truth is that there is no perfect answer that will work every time. Some of effective expectation-setting starts with your own mindset as to what is reasonable and what is not. Some is simply realizing that some people are more difficult than others and not getting too flustered about that. Some is realizing that our job will require a certain amount of "process-time" - that is - helping our clients work thru their own issues and being patient while they do it. But yes, there ARE things you can do that will help you keep control of your business and of your clients, without their ever realizing that you're doing it.

Sound fun? Hope you'll join us!


Date: Thursday, June 27th, 2013

Time: 8:00am Pacific / 9:00am Mountain / 10:00am Central / 11:00am Eastern (Please show up a little early to get settled in.)  

Duration: 60 - 90 minutes

Equipment Needed: A computer with a high-speed connection and speakers or a telephone.

Cost: Free, but you must register, below

Register Here

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Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

JAH, I've missed too many of these this season and am ready for a "spruce-up".

Jun 26, 2013 05:05 AM #1
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

Always a great topic and one many of us can use a refresher on, I'm sure.  Unfortunately, I'm tied up tomorrow and won't be able to hear it live, but I'll catch the recording!

Jun 26, 2013 11:20 AM #2
Robert Rauf
HomeBridge Financial Services (NJ) - Toms River, NJ

I find it is important to remind them you are a person, not a machine.  For me on the mortgage end of things when clients wanted to meet Late into the evening I would say: "can we meet any earlier, I usually dont get dinner until my last apointment and I prefer to eat it with my family"  and all of the sudden they can meet at a reasonable hour.

and dont forget: it is OK to fire a client.  Life is too short to work with people you do not like.

Jun 27, 2013 03:33 AM #3
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Jennifer Allan-Hagedorn

Author of Sell with Soul
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