How fun to meet with past customers and see the progress they've made on thier homes

By
Home Builder with The Flooring Girl

Ebony stained hardwood flooringThis week, I've had the pleasure of meeting with 2 past customers and it was so fun seeing all the progress they've made on their Westchester homes.

 

Today's customer was from 4 years ago.  When he first bought this co-op, it had 2 layers of carpet on top of hardwood and just looked like a mess everywhere.  We refinished his hardwood floors and they look spectacular.  He painted as well,  He redid his bathroom which also looks amazing, and he had California Closets help create a whole shelving system for an office.  Now, it's time for the kitchen which is the last eyesore in the place.  For this, he wants to go cheap & cheerful, so he'll be painting the wood cabinets white.

 

I couldn't beleive it, but he actually remembered my recommendation for the luxury vinyl for the kitchen - a reco I had made 4 years ago.  He has a disaster of a tile job there...and to rip it up will also be a disaster, so this was the most practical solution for him, since neither tile nor hardwood would work well in the space.  He told me he's been seeing my monthly emeil newsletters, so of course he called me when he was ready.  Cool.

 

The other customer bought a nice house on a fabulous property (w/ a pool and tennis courts).  He got it for a steal, and he knew it needed a ton of work as it had an odd layout, and he has the capital to take care of it.  Last year, we did work on the guest house, and now he is ready for our help with the Main Feature.  Almost all of it has been ripped up...except for the herringbone hardwood floor in the great room (which is probably 500-600 sf).  Almost all of the rooms/bathrooms have been reconfigured.  AC/plumbing has been installed and/or fixed.  And, even though most people can envision what this will look like, I can, and I can't wait.  Hopefully, he'll decide by the end of the week on the hardwood floors as this will be amazing to see when it's finished.  I think it's going to be wide plank with an ebony stain.

 

It's just so fun to reconnect and to see the progress.

Comments (4)

Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

Debbie, I love doing this. I always ask if I can see the home in the future and have made friends out of some clients. It is a great feeling to see what they have done and to know that you made it happen.

They say that a huge percentage of Realtors do not stay in touch with previous customers and the people forget who their Realtor was when it comes time to move again.

Jul 30, 2013 09:42 AM
Laura Cerrano
Feng Shui Manhattan Long Island - Locust Valley, NY
Certified Feng Shui Expert, Speaker & Researcher

There's a risk in seeing this, but when it works... it's MAGICAL!

Jul 30, 2013 10:02 AM
Debbie Gartner
The Flooring Girl - White Plains, NY
The Flooring Girl & Blog Stylist -Dynamo Marketers

Noah - Yes, it's so much fun.  Oh, and yes you are so right that many lose touch.  Our email newsletter has really helped these last few years.  Some I'm connected to on LI, as ell.

Laura - OH I love it.  It's really fun.

Jul 30, 2013 10:38 AM
Sidney Kutchuk - Realty Works Temecula Kutchuk - Realty Works Temecula
Realty Works Temecula - Temecula, CA
Realty Works Temecula

Debbie:   I didn't know about luxury vinyl!  I'll have to keep up with your posts and learn more!

Jul 30, 2013 03:44 PM

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