What is Wrong with U.S. Businesses? Case in Point
Some say it has been the ruination of U.S. industry what overseas manufacturers can do to compete and shut out U.S. manufacturing businesses. Cheap labor and plenty of it seems to be part of the issue. But I always wonder about all this Six Sigma and other quality programs U.S. manufacturers implemented...or at least attempted to. Small manufacturing businesses just do not take the right steps to look at their operations in a critical way. There is nothing to be gained with the rosy red glasses on when you are losing money to oversea competitors.
When I first bought an convection/microwave oven as my second oven I had no doubt that it would be a GE. I had heard about all their Six Sigma quality controls to eliminate customer issues with their appliances. What could be better. Well within a month I had issues with the oven and actually this happened twice within the year warranty. I bought the extended warranty then for an outrageous amount of money (bad move on my part). Oven failed again and I was told even though I fought it to higher levels, my oven issue was not covered by the warranty! Never bought a GE appliance since.
Recently ordering bathroom light fixtures online from a U.S. New England company I had the experience of broken shades in the mail. Well first I had my first two stolen (according to UPS they delivered them to a door I don't have) when I was home that day. So the company resent the next 2 light fixtures out to me and both shades were damaged. Yes, UPS does not read 'Caution Handle with Care'...we've all seen the YouTube videos demonstrating it. The packaging was so poorly engineered..protecting the metal without protecting the glass well. Called the company and they would start a process on the loss fixtures and send me replacement fixtures.
Replacement fixtures came but I only needed the shades replaced. Just throw out the fixture and keep the shade I was told. Really! However, these 2 were damaged in the same place as the others. More calls, more replacements. I now have 5 light fixtures when I needed 2 (3 with broken shades though). Is there not something wrong with a company like many others that don't look at what their shipping problems are that so hurt their bottom line. Early on I asked for the shades to be double wrapped and shipped differently but was ignored. I could not possibly be the only one with this breakage problem. Where are the basic quality controls to look at customer returns or breakage of items shipped?
What does this have to do with real estate? It is not just a rant on U.S. businesses lack of addressing basic controls, it has to do with jobs. If we can not continue to compete in niche industries how do we grow our economy and jobs. Without jobs, we have a lack of home buying. These are continued key issues businesses need to embrace and really make the changes that better their bottom line. It just boggles my mind sometimes. Listen to your consumer!
Well yes, this is a small part of our U.S. companys' problems with manufacturing, quality and labor but it again comes home to roost. We need to make huge changes to survive well. What is Wrong with U.S. Businesses? Case in Point.