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From The Kitchen Table To The Oval Office.

By
Services for Real Estate Pros with Happy Grasshopper

Yesterday, President Obama sat down with Zillow CEO Spencer Rascoff.

I mean, WHOA, right?

Now, I'm not going to get into any political discourse or spout any opinions left, right, blue, red, purple, green or otherwise, because this is most certainly not the forum for it.

What I *DO* want to talk about is the sea change in real estate that yesterday's event signifies. First off, the fact that the President was there (following his speech on housing reford in Arizona the day before) is just HUGE.

First of all, it's HUGE in that it shows the White House is actually listening to the concerns of consumers. They mightn't be able to fix everything as quickly as we'd like, but they're actively listening. Like I said, HUGE.

Second, the WAY in which the conversation went down was HUGE. Questions could be submitted by consumers via social media ONLY. Using the hashtag #AskObamaHousing, consumers could submit questions on Twitter, through Zillow's Facebook page, or along with videos uploaded to YouTube, Instagram or Vine. What this signifies for how business is getting done these days is not just huge, but SUPER huge.

It's this part that interested me the most, really. 

That the conversation took place in the way that it did was the strongest indicator I in as long as I can remember of where consumers really are right now. It ISN'T in the newspaper. It ISN'T on the phone. It ISN'T on notecards in their mailboxes. It's online and on mobile technology. And the fact that the meeting took place at Zillow, a non-traditional RE portal, shows that people are thinking outside the so-called box; they're turning to places they haven't in the past, because they are looking for new & innovative ways of getting things done.

That brings me to another thing.

If consumers are turning away from traditional marketing methods, turning away from traditional real estate stalwarts, doesn't it stand to reason that they're not going to respond to traditional marketing tactics either?

I'm betting they're not.

That's kind of the basis on which Happy Grasshopper was founded. We took email (which is certainly nothing new) and began to use it in a way that most people hadn't considered. We started using it to build RELATIONSHIPS rather than trying to make sales all the time. We started to think about it in a way that would appeal to CONSUMERS, rather than talking about how great the sender was all the time.

The times, they most certainly are a-changing. Happy Grasshopper can help you change right along with them and, in doing so, keep you where you want consumers to be: talking to YOU.

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Nikkia Lucas Hill
Atlanta's Absolute Realty - Atlanta, GA
REALTOR

  I agree with you.  We must change the way we approach prospects showing that we understand how they want to be communicated with.  Then and only then  will they recognize that were still are the experts in our changing industry.

Aug 08, 2013 10:38 PM
Phil Stevenson, CRMP
PS Mortgage Lending 305-791-4874 or 888-845-6630 - Miami, FL
"Mortgage Nerd" in Miami, Florida and Texas

Celeste,

Adapting to the changing times are crucial to survive any technological advancement. Having said that, I think some consumers do respond to traditional forms of marketing. It's always good to cover all your bases because you never know how, and when, consumers will respond to you. The personal touch, in every situation, is always a plus. Just my two cents, if email is working for you, keep at it.

Aug 09, 2013 12:55 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

Celeste, I strongly disagree with everything you say about Zillow and Obama.  The meeting proves nothing other than it happened. Nuff said about that. 

I appreciate Happy Grasshopper and the basis upon which it was founded. To compare that to the Zillow/Obama meeting is HUGE mis-step IMHO.

Aug 09, 2013 01:59 AM
Ralph Gorgoglione
Metro Life Homes - Palm Springs, CA
California and Hawaii Real Estate (310) 497-9407
The concept upon which Grasshopper was built seems to be a bold venture that aligns well with how consumers are looking for information about real estate-- through electronic media. The idea of building relationships with clients really is the heart of the real estate industry.
Aug 09, 2013 02:53 AM
Happy Grasshopper
Happy Grasshopper - Tampa, FL

Kathleen & Fred, thanks for responding. And we absolutely welcome everyone's input. As we said above, this wasn't a commentary on political issues nor, really, on the meeting itself. The fact that it happened was remarkable, sure, but the interesting thing to us was the way in which the meeting was facilitated. That those asking questions could only do so via electronic/social media was the momentous thing here (at least as far as we're concerned). To that end, it *was* fascinating.

I appreciate that any time a politician is involved with anything, there's going to be some uproar, but that's not the thing we're discussing here.

Thanks for your feedback, everybody!

 

Aug 09, 2013 03:02 AM
Jay & Michelle Lieberman
Keller Williams World Class - Agoura Hills, CA
Creating Calm in the Buying and Selling Chaos

Celeste:  while I disagree that the White House is actually listening and reacting to consumer needs (I am a fairly hardcore conservative) I am astounded by the use of social media in events like this.  To be able to submit video or questions via Twitter with the chance that the President will answer it on the spot is just amazing.

Aug 09, 2013 11:03 AM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Celeste, lots of things have changed in the way we communicate - thanks to Social Media. (And hope to see you at KW Mega Camp in Sept). (oh btw, I have a referral for you....how does that work and help me?)

Aug 09, 2013 04:16 PM
Brian DeYoung
also affiliated with Berkshire Hathaway Home Services Heritage Realty - Ithaca, NY
The Realtor with personal investment background

Celeste is right.

Wow, everybody wanted to comment on the comment Celeste made...lol.

Trulia Zillow and their ilk will work to wipe out the realtor as the realtor exists today. If you dont believe it you just havent done the research.

For instance, who owns Trulia and Zillow? What did they own before they started Zillow? What industry were they attacting then?

Check it out kids...

Aug 10, 2013 01:24 PM