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SELLER FAQ: Realtor CMA or Zillow Zestimate®?

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Real Estate Agent with 310-508-4354 | FirstTimeHomeBuyerRealEstate.com BRE# 01728424

SELLER FAQ:  Realtor CMA or Zillow Zestimate®?

Why is my Realtor using their own comps to price my home and not the higher estimate I was quoted from Zillow? 

That is a great question!

Realtor CMA or Zillow Zestimate

With the introduction of several aggregate real estate websites years ago, some home owners started bypassing Realtor suggested listing prices when they blindly trusted what I oftentimes thought were inflated, overpriced home value estimates from websites that appeared to use computer generated models and formulas to determine home value estimates. When it was later discovered that a home’s worth required much more than a simple mathematical computation, some of the same real estate sites settled on extreme range pricing to determine a home's potential value. Some had/have ranges with a margin as high as 15%.  OUCH! Do the math on that one. Can a seller afford to potentially be off by 15% on pricing a home?  What if the formula prices it at $400K? That's $60,000 the seller could potentialy over-price or under-price their home! Really? 

When a seller prices their home too high, it can result in little to no buyer showings which equals little to NO OFFERS, ultimately forcing the seller to drop their asking price (multiple times in many cases) in a late attempt to grab new home buyers and recapture the old ones already lost – creating a “too little-too late” scenario with the latter. On the flip-side of that coin, when a seller uses an estimate that prices their home too low, it can rob the seller of thousands of dollars they left on the table that could've been counted towards their net proceeds.

WHEN SEEKING A MORE ACCURATE IDEA OF YOUR HOME'S POTENTIAL VALUE, CONSIDER THE FOLLOWING:

INSIDE HOME TOURS A Realtor has most likely toured the actual home that needs the valuation! In many cases, some of the other competing homes as well. Can a generic website do that?  With that invaluable knowledge of size, feature and condition of the competition, it is my strong opinion that a Realtor CMA over a Zillow Zestimate® can best determine a competitive listing price for their client.

LOCATION: A Realtor will most likely have a better understanding of the positives and negatives of a home’s location when it comes to effectively pricing it against its competitionthe same cannot be said for a generic website. How can a computer website understand that although two nearby homes may have similar square footage, floor plans and features, there may be many other factors involved that could decrease or increase the desirability of the home to buyers ultimately affecting its pricing such as high/low ranking school boundary lines, alley or noisy establishment abutment, main thoroughfare, freeway noise compared to a quieter residential street, just to name a few.  

MARKET CONDITIONS: A local Realtor will most likely be aware of the market conditions in the area of the home they are valuating than a website that's based in another area and in most cases another state! As a BUYER if you lowball in a multiple offer seller’s market your offer will not be taken seriously. On the flip side of that in the same type of market, if your offer price is too high and the home doesn’t appraise, you could be asked to make up the price difference in hard out-of-pocket cash. Yikes!  As a SELLER, if you price the home too high in a high inventory buyer’s market and/or do not allow wiggle room for seller concessions, you could get stuck with the home a lot longer than you planned potentially costing you thousands. 

CMA’s ARE NOT JUST A PRETTY FACE: As you have read, it is no simple task determining a home’s value. Most of the same generic real estate sites now advise buyers and sellers in their disclaimer remarks to use their site's estimates as supplemental information to a real estate professional’s CMA before listing or making an offer on a home. So…in answer to your question as to Realtor CMA or Zillow's Zestimate®, it is my professional opinion that when trusting your most important investment, it’s best to leave it up to the humans, a real live experienced Realtor®. 

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When you are ready to schedule a home tour to get a more accurate estimate of your home's potential value, do not hesitate to call me at 310-508-4354 Or you can start the process by simply filling out a free 5 min CMA at AndiGrant.com and I will be sure to contact you shortly.

Comments(38)

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Joan Whitebook
BHG The Masiello Group - Nashua, NH
Consumer Focused Real Estate Services

I think this says it all:

"How can a computer website understand that although two nearby homes may have similar square footage, floor plans and features, there may be many other factors involved that could decrease or increase the desirability of the home to buyers ultimately affecting its pricing such as high/low ranking school boundary lines, alley or noisy establishment abutment, main thoroughfare, freeway noise compared to a quieter residential street, just to name a few. "

 

Aug 17, 2013 01:07 PM
Elite Home Sales Team
Elite Home Sales Team OC - Corona del Mar, CA
A Tenacious and Skilled Real Estate Team

Thank you again and again.  These estimates are something that many really believe in. 

Aug 17, 2013 02:15 PM
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Andi, just wondering if you could include the zestimate disclosure also as a part of this post... or should I?

Here's the full story of Zestimate Accuracy.

Aug 17, 2013 02:57 PM
MichelleCherie Carr Crowe .Just Call. 408-252-8900
Get Results Team...Just Call (408) 252-8900! . DRE #00901962 . Licensed to Sell since 1985 . Altas Realty - San Jose, CA
Family Helping Families Buy & Sell Homes 40+ Years

This is such a great seller (and buyer) question to address for your local market. Like Praful, I often include and share  the full story of Zestimate Accuracy.

Aug 17, 2013 03:46 PM
Christine Donovan
Donovan Blatt Realty - Costa Mesa, CA
Broker/Attorney 714-319-9751 DRE01267479 - Costa M
Andi - this is exactly why it is important to involve a professional who can give a knowledgeable assessment of value.
Aug 17, 2013 04:36 PM
Andi Grant
310-508-4354 | FirstTimeHomeBuyerRealEstate.com - Los Angeles, CA
Helping 1st time buyers and home sellers in LA!

Jay T (from Zillow). I understand that Z is a business.  But when it starts harming my industry which is my business I have to say something.  

Look at the Zestimate Accuracy chart that Praful and Michelle Carr-Crowe posted.  In Los Angeles CA it says that 56% (nearly half) of it's estimates are within 10% of the actual sale price, again on a $400K price that's potentially $60,000 off in price.  $60,000! The other 90% of zestimates had an even greater margin of error than that!  Then just a couple of columns to the right of that it states 82.90% of Zestimates are within 20% of the sold price.  2-0 percent, viente! On a $500K home that is potentially $100,000 error or "Zestimate" inaccuracy.  That is not something to brag about. You said that the Zestimate is "a good starting point".  Zillow calls a potential $60K - $100K margin of error on a $400K+ home a good starting point with that level of inaccuracy?  Sellers cannot afford that wide a margin of error when pricing their home or competing with others on the market. THAT MARGIN OF ESTIMATE ERROR IS NOT ONLY UNACCEPTABLE, IT'S IRRESPONSIBLE.

Zillow would like for Realtors to believe that they are partners and co-laborers in the Real Estate industry, but until Zillow recognizes the harm they inflict upon sellers with their grossly misleading "Zestimates" and the agents that have to convince them otherwise you will continue to be looked upon as contrary and negatively impacting the home value estimation part of this industry, an enemy to it if you will.  To have Zestimates as ANY starting point for a seller does more harm than good PERIOD.  I can't believe the powers that be haven't cut their losses on the "Zestimate" point by now.  It's ridiculous.

Home sellers and agents have enough flesh and blood out-of-area appraisers to fight on the valuation point as it is, let alone some "proprietary formula" which is nothing more than some out-of-state computer generated algorithm.  

Aug 17, 2013 04:57 PM
Nancy Laswick
United Real Estate - Phoenix, AZ
Your REALTOR® For The Valley Of The Sun

Andi, great post... couldn't agree more and while I was too late to hit the Suggest button I did share it on Google+

BTW, your response to Jay T was spot on!

Aug 17, 2013 08:31 PM
Lenn Harley
Lenn Harley, Homefinders.com, MD & VA Homes and Real Estate - Leesburg, VA
Real Estate Broker - Virginia & Maryland

Z's and any AVM are fatally flawed due to the use of assessed value in their models.

The have not been, are not now and never will have any value.

Sadly, the consumer doesn't know when they've been "played".

 

Aug 17, 2013 08:32 PM
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

Yes, I can see the issues here.  This is why it's critical to engage w/ a professional realtor that can give a more accurate assessment for the actual home.

Aug 17, 2013 09:30 PM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Real Estate Broker

I feel like I spend half of my life explaining to clients we they should not rely on things like "zestimates" but on carefully prepared market value analyses by an experienced agent.

Aug 17, 2013 09:48 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Andi, I have experienced too many times potential sellers referring to the Zestimates they received from Zillow and the numbers were too far from reality. When I confronted the sellers with the actual market comps, they bolted, hired the first agent that was willing to list at the super-inflated Zestimate price, and the properties sat, and sat, and after several price reductions closer to the reality price I originally offered, the homes sold and I was out a commission. Definitely, the experienced agent in that neighborhood and market produces the more realistic numbers, not an internet service!

Aug 17, 2013 10:29 PM
Stella Barbour
NoVa Brokers LLC - Vienna, VA
Principal Broker, Serving Virginia and Maryland

Though I love the convenience of Zillow, it is not always accurate and i inform my sellers that.  It should be used as a general reference only.  

Aug 17, 2013 10:47 PM
Andrew Mooers | 207.532.6573
MOOERS REALTY - Houlton, ME
Northern Maine Real Estate-Aroostook County Broker

The value today, not from an town wide property assessment done three years ago in a different market is not going to give you a pull it out of a hat accurate figure that works. In my home town the reassessment needing to be done every ten years by law is flawed by nature. Down and dirty quick way for a $160,000 mass assessment canvas the town quickly. With 25% of the values too high and too low for the market time they are tied to. With not every home having to be toured and lots of mistakes on the cards carried over and not reflecting accurate details on each and every property tax payer's property. Appraisal process, explain how it works and way more than assessed value comes into the equation.

Aug 17, 2013 11:33 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

This is a snippet of an ACTUAL email message I received from a client.  And THIS is how the consumers -- and our clients -- are viewing the flawed information.  They DO NOT KNOW IT'S FLAWED.  Notice how it's not referred to as being a "Zestimate" but rather, have it tagged as "fair market value."  HUH?!?  

They wanted me to write the dribble in my email to the list agent in establishing our offer.  When I read what they suggested I should write, I barfed in my mouth a little.  I had to set them straight on the real estate industries take on the "influential and respected property website" that has only be on scene 5 years.  

"One question.   My wife mentioned that on Zillow.com, the fair market value for this property is significantly below what we're offering ($670K, I believe she said.). Would it be worth mentioning that to the sellers?

Something along the lines of: "We'd also draw to your attention that the influential and respected property website Zillow.com quotes a reasonable market value for this property of less than $700K; this further reinforces my clients' belief that their offer is very generous under current market conditions." ?? Or do you think that would cause more harm than good?"

Aug 18, 2013 03:18 AM
Jill Watts
Realty Pro, Inc. - Vancouver, WA
A Luxury Experience at Every Price Point!

Thanks for the fabulous article on Zillow. I have saved it in my files to share with my clients in the future. Our Clark County WA market has property values that are going up. I'm sure that people are using Zillow to find values, so this will be a good starter education article. Thanks!

Aug 18, 2013 04:21 AM
Gary Frimann, CRS, GRI, SRES
Eagle Ridge Realty / Signature Homes & Estates - Gilroy, CA
REALTOR and Broker, Notary

Great, great , great post!  Deserves the Feature!  Zill is one of the least accurate tools to use.  I wish the lay people would realize it. It is "fun" but NEVER as accurate as an agent's CMA.

Aug 18, 2013 06:24 AM
Raymond Denton
Homesmart / Evergreen Realty - Laguna Woods, CA
Laguna Woods Realtor®

I was recently working with a retired Real Estate Broker, and his value was way higher then mine.  He told me he got it from Zillow, and Zillow is as accurate as you can get.  I couldn't believe he said that.

Aug 18, 2013 06:31 AM
Andi Grant
310-508-4354 | FirstTimeHomeBuyerRealEstate.com - Los Angeles, CA
Helping 1st time buyers and home sellers in LA!

Thank you all for your positive responses and feedback - I read each and every one of them. The last thing I wanted to do is to become a blip on the "Big 4's" radar but it had to be said. In my opinion, Zillow's grossly misleading Zestimates are a cancer to home sellers, buyers, agents and this industry, as with the other companies' similar estimating home value models.

Most NEW home sellers and buyers (the ones that haven't gotten burned yet) do not know it until the sellers have been the butt of their neighbors' jokes regarding their over-priced listing and the home buyers start to suspect their "zestimated" lowball offer has been used to line a seller's birdcage. ENOUGH.

It is not the responsibility of the MLS associations or agents to report solds to Zillow with explanation, nor should it be. It is up to Zillow to stop UNNECESSARILY distracting home sellers and buyers with computations that rely on tax assessments or a final sale price of 4 bedroom, 1600 sq ft MAJOR FIXER to "zestimate" a 4 bedroom 1600 sq ft move-in ready remodel right down the street. I am not asking Zillow to close their doors (though apparently many wouldn't mind), but what I AM asking is that they nix the "Zestimates" for integrity sake. Amputate the zestimate cancer.

Aug 18, 2013 06:34 AM
Carol Zingone
Berkshire Hathaway Home Services Florida Network Realty - Jacksonville Beach, FL
Global Realtor in Jax Beach, FL - ABR, CRS, CIPS
I know the consumers love the idea of Zillow, and *think* they can price their homes based on this information. The hurdle comes when there is finite interior information/photos, to truly compare how Home A ranks to Home B. This is where a Realtor can take those differences into account.
Aug 18, 2013 07:41 AM
Paddy Deighan MBA JD PhD
http://www.medicalandspaconsulting.com - Vail, CO
Paddy Deighan J.D. Ph.D

CMA wins hands down....when you review how Zillow estimates its Zestimates, you quickly realize that it is sometimes very accurate while at other times it is woefully inaccurate

Aug 18, 2013 08:52 AM