Ever given an opinion of value without viewing a property?

By
Real Estate Agent with RE/MAX Properties, Inc., ABR, GRI, SRES

There were comments in response to my post about Virtual Broker Open Houses that agents would never give their opinion on price without seeing a home in person first. 

When possible, it is best to view a property in person but when agents say they would never, ever give an opinion of value without physically seeing a property first, I find that hard to believe.

Be honest, at some point during your entire real estate career, have you ever completed a market analysis or given an opinion of value without seeing a home in person first?

I can think of a few examples agents may give their professional opinion of a home's value without actually seeing the home in person:

  • A home owner finds an agent online and wants a market analysis completed, or wants an idea what their home's market value is.  The real estate agent obtains details about the home over the phone and schedules a time to meet the home owner at the property for the listing appointment.  Do agents always get a chance to see the home before completing the analysis?  What if the home is tenant occupied?  The owner may not want the tenant to know of the home possibly going up for sale and prefers the agent does not view the home yet. 
  • A lender calls to ask if an agent thinks a home would appraise for a refinance to see if it's worth it for his/her client.  The lender gives the agent a general price point the appraisal would have to come in at and asks for a professional opinion after giving information to include the address and home details.
  • A drive-by BPO or appraisal, agents have done these and so have appraisers. An opinion is completed without walking through the interior of the property.
  • A fellow agent has a listing that is not selling or that is going to be listed and asks you to complete an analysis for a second opinion.  Have you ever given an opinion on price to a colleague without seeing the home and solely going off of information online or information the agent gives you?
  • Casual conversation.  Have you heard agents discussing real estate and the subject of a particular home or listing comes up and one of the agents (who has never seen the home) says, "that home sounds really overpriced for that particular area!"
  • When writing an offer for a buyer.  The agent completes a CMA and informs the buyer about general market activity in the area and comparable homes that have recently sold or are pending in the same neighbhorhood.  The agent views details for each comp in the MLS and may call the listing or selling agent for some of them to find out more about condition.  Do the agents actually go see the comparables in person?  I highly doubt they do, appraisers do not even do that.  They couldn't gain access to sold properties anyway. Without seeing the comparable homes in person, is the agent completing a fair analysis of the subject property? 

 

Comments (57)

Andrew Payne Realtor® Richmond VA Homes For Sale~804-938-5257~
Piedmont Real Estate - Richmond, VA
Richmond, VA, Real Estate, SRES®, NAR Green
As a newer agent I made the mistake five months ago of not seeing a home's interior for my free CMA offer. Everything was handled via email. Thus I also never met the prospective seller in person, who ended up listing his home a few months later with another firm and agent. Do you think I'll be offering any more free CMA's without meeting the homeowner in person? The answer is a definite NO! Andrew
Aug 22, 2013 12:19 AM
Keith Whited
RE/MAX Gateway - Alexandria, VA

Pretty hard to go through one's career as a Realtor and not be 'guilty' of that 'crime' once in a while. Except for the occasional BPO I will usually give a price range (sometimes wide & sometimes narrow) rather than a specific price.

Aug 22, 2013 12:20 AM
Robby Leviton
Keller Williams Realty - Kirkland, WA
Knowles Team

It is being done over and over by agents and computer programs. Having some knowledge of the area and at least doing a drive by of the subject property, a pretty good estimate can be made.

Aug 22, 2013 12:22 AM
Patricia Beck
RE/MAX Properties, Inc., ABR, GRI, SRES - Colorado Springs, CO
Colorado Springs Realty

Lori- Very common with investors who own rental property.  I do the same thing.

Lora- Yes!

Elise- I agree with giving a range and as Kat said (#5), if you give an exact number the seller or buyer may stick to that.

Aug 22, 2013 12:22 AM
Patricia Beck
RE/MAX Properties, Inc., ABR, GRI, SRES - Colorado Springs, CO
Colorado Springs Realty

Praful- Especially if you are familiar with the area where the home is located.

Christine- Agreed!  Thanks for commenting!

Jeanne- It does make a difference when the home is not in a cookie-cutter area where all of the floor plans are similar.  Great point.

Aug 22, 2013 12:31 AM
Patricia Beck
RE/MAX Properties, Inc., ABR, GRI, SRES - Colorado Springs, CO
Colorado Springs Realty

Ann- It is a great way to prospect or touch base with a homeowner who couldn't sell a year ago.  You can call them up and say, looking at the market, I think we can sell your home now.

Nina- I don't see harm in that.

Jesse- Of course.

Aug 22, 2013 12:31 AM
Patricia Beck
RE/MAX Properties, Inc., ABR, GRI, SRES - Colorado Springs, CO
Colorado Springs Realty

Gita- I do the same thing!

Kevin- Agents do not always complete a CMA to give an opinion of value that's for sure

Drick- Yes but there are situations where an opinion is okay, don't you think?

Andrew- Yes, but an opinion of value is not an appraisal or a CMA.  Why are agents so afraid to just give their opinion? 

Michael- Yes it does!

Aug 22, 2013 12:36 AM
Patricia Beck
RE/MAX Properties, Inc., ABR, GRI, SRES - Colorado Springs, CO
Colorado Springs Realty

Andrew- What if the seller listed with you, would your outlook on that be different?

Keith- The ranges can vary (wide or narrow) until you are able to see the home.

Robby- Yes it is

Aug 22, 2013 12:39 AM
Suzanne Otto
Six Twenty Designs - Lansdale, PA
Your Montgomery County PA home stager

I'm sure it happens all the time Patricia. Realtors may think "no way, not without seeing it first" but like you listed above, there are certain circumstances where you have to. After all, it's just your opinion at this point. You can't be wrong.

Aug 22, 2013 12:56 AM
Travis "the SOLD man" Parker; Broker/Owner
Travis Realty - Enterprise, AL
email: Travis@theSOLDman.me / cell: 334-494-7846

I did BPO's for a few years, even got the designation, but have now quit. Partially because so many companies went out of biz owing me money, are verrrrry slow in paying, are really just a royal pain and a time consumer. My sales have actually gone up since I quit wasting time on them!

Aug 22, 2013 01:42 AM
Rob Arnold
Sand Dollar Realty Group, Inc. - Altamonte Springs, FL
Metro Orlando Full Service - Investor Friendly & F

The majority of the market analysis reports I run are sight unseen.  But I give them a price range and not a firm number.  If they want a firm number, then you have to do an interior inspection.

Aug 22, 2013 02:20 AM
Gene Riemenschneider
Home Point Real Estate - Brentwood, CA
Turning Houses into Homes

I will give a qualified opinion based on comps without seeing the home.  They key word is qualified.  I always point out that I really need to see it before I can give a final number.

Aug 22, 2013 02:29 AM
Bryan Robertson
Los Altos, CA

I give values without seeing the interior all the time.  That's because I've seen enough homes in a market to know the difference between a fully upgraded or new home and something run down.  If the exterior is of a certain quality, I can give a value range based on interior variables.  If the owner gives me some details about the interior, that helps too.

Aug 22, 2013 03:08 AM
Theresa Akin
CORPUS CHRISTI REALTY GROUP - Corpus Christi, TX

I gather as much information as possible by doing the due diligence..  That being said, then I state "it is just an opinion, no right or wrong price." To selling the house, the right price is the one at which it was purchased or refinanced for.

Aug 22, 2013 04:53 AM
Marte Cliff
Marte Cliff Copywriting - Priest River, ID
Your real estate writer

Interesting - I think it would be a disaster to give a firm price without seeing the house because you can't know the condition, etc. But I can see giving a range. 

Aug 22, 2013 08:04 AM
Kimo Jarrett
WikiWiki Realty - Huntington Beach, CA
Pro Lifestyle Solutions

Well, it depends on how valuable your designation as a professional is, doesn't it? Would you get an opinion of cost to do a procedure from a dentist, doctor or any other professional over the phone without a personal evaluation and investigation of the facts? Would a professional take such action? I don't think so and neither would I, so while I disagree with other agents on this issue, it's my policy to use a disclaimer about a BPO until a physical inspection of the property is concluded to secure a firm price. 

Aug 22, 2013 10:11 AM
Bob Miller
Keller Williams Cornerstone Realty - Ocala, FL
The Ocala Dream Team

Hi Patricia, we do it all the time, especially in our 55+ cookie cutter subdivisions.

Aug 23, 2013 02:28 AM
Deleted Account
Fort Myers, FL

I will do a CMA, check the tax records for estimates and then give them an "in the ball park" general price range for them to go on.  I will look at the home in person for someone, but I won't be their eyes.  If they can't be here to see the home, the options I will provide are show it to someone else that they know, take photos for them or tell them the condition of certain things that you can't see in a photo.

Aug 25, 2013 10:16 AM
Marnie Matarese
DWELL REAL ESTATE - Sarasota, FL
Showing you the best of Sarasota!

I really believe in Karma and would never give an evalutation without seeing the house.  Does not make it right or wrong either way, but for me, I know I would land in hot water.

Aug 26, 2013 11:23 AM
Stefen Lee Liberti
Rodeo Realty Fine Estates® - Los Angeles, CA

In the Medical field, Doctors all know and live by these words.....

"Prescription without analysis is Malpractice".

I believe it aptly applies to this discussion as well. :)

 

Aug 31, 2013 06:04 AM

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