Brentwood TN Real Estate
Today I received a voice mail from a buyer out of state interested in Brentwood TN property and asking me to return his call. I missed the call because I was on the other line with a client, but within 20 minutes or less I was calling him back. We had gotten some of the basics out of the way when he said that several of the agents he had spoken with did not seem very interested in helping him. Why? Because he was not 100% sure TN was the place for him and if it is it will be 6months or more before he would be ready to purchase. That surprised me a bit as I am always up for establishing client relationships regardless. I asked him how he found me and he told me he did a Google search on Brentwood TN and I was there. I recently moved to page 1 for my search criteria and was very pleased to hear that it is working, but knowing there are several big agents on that same page above me, I asked whom he had spoken too. He named another agent and I recognized the name as one I have heard and seen often. Then this buyer proceeded to shock me. He said that when he called this agent he was told the agent was busy on a specified personal errand and they would get back to him. They never did. No search results sent, nothing! What??!! Ok so this buyer may not end up moving here but he sure sounded interested to me and I talked to him for about 25 minutes maybe. A cash buyer with interest in Brentwood gets a return call and MLS listing emailed, a drip started etc, no matter what their time frame is. I just closed a $600,000 home for buyers I first started talking to 1 1/2 yrs ago!
Are there really agents here so busy that they turn away clients or so lazy that they just don't bother? Not knowing the other agents side I can only hope it was a simple case of memory loss and oversight. This is why I carry a pad of paper and a pen every blessed where I go, so I can write it down and get it done. I always, always email searches within hours, every time! I make the time. Responsiveness is critical, especially in a slower market. Like they say, "you never get a second chance to make a first impression" Personally I hope that even if I ever get busy enough to turn down clients (I really cannot see that but who knows..)I hope I always follow the simple rule of consideration. Stand out in the crowd, give exemplary service right off the bat.
Call, email, follow up! Let people know they matter, that is what makes a possible buyer into a client!