Top Producer Emailing and Spam Filter Question?

Real Estate Agent with Keller Williams Clients' Choice Realty

I have an issue!  Anyone have an answer?

I want to use my TopProducer for emailing, but being that so many realtors use TopProducer many of the emails get caught in spam filters.  Therefore, it becomes almost meaningless to utilize the email feature with many of the contacts in my database.

I have tried and am trying to route emails through my individual POP3 account through my domain host.  At this time I have not switched over to allow TopProducer to host (which I think could solve the problem), because of the downtime in transferring the domain.

Anyhow, does anyone have a solution?

Please take time to respond if you have also dealt with this issue.

Thanks so much,


Joyce Heffner
Keller Williams Client's Choice Realty

Posted by

Joyce Heffner-Williams
Keller Williams Clients' Choice Realty
Colorado Springs / Monument Colorado

Comments (15)

Dave Woodson
Dave Woodson - Chesterton, IN
Not the Average Agent
Shouldn't Top Producer have a solution for this.  I mean that is what you are paying them for - Correct!
Feb 20, 2008 05:49 AM
Joyce Heffner-Williams
Keller Williams Clients' Choice Realty - Monument, CO
Owner/Broker/EcoBroker - Monument Real Estate
I agree!  If there is an easy solution I have not found it yet.  I tried some time ago and got frustrated.  Now I am revisiting it again.  I have tried the Outlook Connector tool they have which connects TP to your outlook so you can send through outlook, but still can't figure it out.

Well I will post a solution when I get it.

I am going to call TopProducer right now!
Feb 20, 2008 05:59 AM
Melissa Olson
HOPE Lending LLC - Bellevue, WA
HOPE Lending LLC
Troy - hope to hear you find something to fix this.  I use Outlook to merge with Microsoft Publisher.  As far as I know, I don't have a problem there.  Best of luck.
Feb 20, 2008 06:40 AM
Virginia Hepp - Mesquite NV REALTOR
Desert Gold Realty - Mesquite NV Homes For Sale - Mesquite, NV
Mesquite NV Homes and Neighborhoods - Search MLS
I use outlook and have to send 10 at a time to keep them from being identified as spam.  It is a real pain, there must be a better way!
Feb 21, 2008 04:37 AM
Rick Tourgee
Robert Paul Properties, Inc. - Provincetown, MA
Provincetown and Cape Cod

I do not know the answer.  However, I read on somebody's blog that e-mail going to a yahoo e-mail address from Top Producer is not going through- yahoo is rejecting e-mail from Top Producer!

Feb 21, 2008 07:35 AM
Colorado Real Estate - Christina
Colorado Real Estate - Colorado Springs, CO

You know I had simliar issues with Top Producer- I end up just canceling with them and moving on. I hope it works out though!


Feb 28, 2008 08:14 AM
Amber Castonguay
eXp Realty - Oconomowoc, WI
Servicing: Waukesha, Jefferson, Dodge County WI
Yes, Yahoo, is rejecting Topproducer . I have had topproducer for a long time and if I am understanding you correctly you want to filter some of your contacts to another e-mail, what I did is I set up a gmail account and forwarded that to my Topproducer 7i or however you want to set it up, it is vey confusing and I don't even know if I helped but good luck.
Feb 28, 2008 01:36 PM
Roland Woodworth
eXp Realty - Clarksville, TN
eXp Realty

Top Producer is a great data base and using the e-mail program allows you to keep all your e-mails in your client files. You can view history and see every e-mail sent back and forth.... I love this feature.

Amber: they did have a Black List issue with Yahoo and it was recently resolved. You may look at my previous post on this topic in the Top Producer 7i group. Go to my profile and look in the list on the left and follow to the group.

Feb 28, 2008 04:11 PM
Kim Halverson

Have you called tech support? 866.337.2658

They are very helpful every time I call. You can ask for someone to help you with this specific question. 

Apr 10, 2008 09:39 AM
David Brais

Hey Folks:  A more elegant solution is mlxjet.  I have been using mlxjet with TP for some time and even with all the graphics on my template and pictures, the file size is quite small, around 5 to 7kb.  It works with Yahoo, Outlook and Gmail.  If you would like more details email me at or visit my coaching website   and I will happy to share.


Jul 25, 2008 08:20 AM
Mary Douglas
United Country Ponderosa Realty, Red Feather Lakes, Colorado - Red Feather Lakes, CO
REALTOR, Red Feather Lakes, Colorado

I'm fearful many of my emails going out from the United Courty Website are marked as spam because several don't get opened.  Good question and it looks like you got some answers Joyce!

Dec 12, 2009 06:18 AM
Kathleen Cooper
Kathleen Cooper, Sposato Realty Group - Worcester, MA
Sposato Realty Group - Broker Owner

I have problems with emailing from my Top Producer as well.  I have a database with over 5,000 people in it and it's not possible for me to do 10 at a time, would take all year!  I hope they figure out a good solution or else I will not be renewing it.



Dec 16, 2009 01:08 PM
Lenny Schwartz - Austin, TX

i have had TP for many years.... its emails continue to go to prospects & clients spam folders... i am ditching it soon....

Sep 04, 2010 04:14 PM
Tim Mancuso
Independent Coach, Trainer & Consultant - Gilbert, AZ
Elite Sales Coach - GROW SMART

Hi Joyce,

I'd like to hear about the response from TP. I do think that having them take over the domain would solve this - from a technical standpoint it should (they'd have control over the MX Records, etc. at that point).

Please keep us updated about this issue, as it affects so many users (of TP)!

-Tim Mancuso

Jan 14, 2011 05:56 PM
Zac W.


I talked with TP today and they told me the issue is because I have free gmail email account that I use in TP. When TP sends out the emails it going out from their server, so when it goes to a hotmail or any other account aside from a google account those other accounts are calling it spam because it comes from TP server with a email (they call this spoofing apparently it common for this spoofing to get marked as junk mail) so they (outlook for example) think its spam. So I was told to get an email account attached to my domain what people would call a (business domain) then it shouldn't get blocked. instead of its now I tried that still didn't work so I will be calling TP tomorrow to see if I did something wrong. I did set up my business account through google apps for business so maybe that has something to do with it but who knows at this point.

Oct 21, 2015 04:04 PM