FNIS Agent Office / Agent 2000 Question

By
Real Estate Agent with VIA Group Realtors

I know this is not a question & answer forum for technical support, but I'm at my wits end.  Has anyone in Active Rain Land that uses FNIS' Agent Office / Agent 2000 had problems opening their program after last weeks Microsoft Update? Specifically, after Microsoft installs version 7 of their Internet Explorer?  I can uninstall back to Version 6 and all works fine...

 Please Active Rain Gods.. don't bust this question out of the blogosphere! 

 Les Sulgrove

Comments (16)

Scott Gephart
The Delta Group brokered by eXp Realty - Medford, OR
The Delta Group brokered by eXp Realty
Ive used Agent Office system and my solution was Topproducer 7I
Feb 21, 2008 08:23 AM
Jim Crawford
Maximum One Executive REALTORS® - Atlanta, GA
Jim Crawford Atlanta Best Listing Agents & REALTOR
Hey Les!  I've had to uninstall IE 7 because it causes so many other problems!  I also had many agents call me in the past few weeks...all the issues were related to IE7.  Uninstalled, everything is back to normal!
Feb 21, 2008 10:58 AM
Les Sulgrove
VIA Group Realtors - Des Moines, IA

Scott:  I would agree, TP 7I is probably more stable.. they've also had some good updates over the last several years.. Agent 2000/ Online Agent has been passed around like the ugly baby at the reunion.. it's been owned by at least 3 different companies since I've had their product... and nobody seems to really commit to it 100%.  In this case, it's for an agent in my office that isn't going to change over to TP.. what's odd is that it doesn't seem to affect everyones operating system the same way..  This agent originally had Windows 98 and upgraded to Windows XP Pro.   IE 7 doesn't seem to work as well on upgraded systems.. on the operating systems where XP Pro was the original install, no problems.. that's the only commonality that I can find.

Jim!:  I actually uninstalled IE 7 from this computer to bring it back to IE 6.. caused major problems because IE 7 still left remnants on the IE 6 browser settings.. I resorted to rolling back to a restore point prior to last weeks Microsoft Updates and that is when I really began to have problems.. it corrupted the IE 6 browser to the point that I only had the option to re-install IE 7 again... now the browser works, but Agent Office won't load.. there's something fishy going on.. FNIS has no information on their site and when I called to ask a general question at support, they wouldn't talk to me until I paid for a support plan.. something I couldn't do becuse this agent is using an older version of Agent Office.. that FNIS doesn't support.. in essence.. too bad charlie...

What happened to the old days of customer support...

Les

Feb 21, 2008 11:12 AM
Anonymous
Christian

I need to install agent 2000 into a new laptop. I up grade a year ago to Agent 10 online. Where do I go online to upgrade my agent 2000 to Agent 10, I do have unlock code but cannot figure out where to go to do it.

Thanks,

Christian

Dec 04, 2009 10:25 AM
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