Realtor Feedback

By
Real Estate Agent with Keller Williams-Indy Metro West AB

Question- Do you have a hard time getting feedback from Realtors? Do you GIVE feedback on the properties that you show?

I have such a hard time getting feedback on my properties. Isthere a special way of asking that I am not aware of or what? I have tried phone calls and emails, but never do I get a reply. Well, NEVER is a strong word and inaccurate, I get a rare VM reply.  For the most part I do not hear back from Realtors on feedback.

Why is that?  Don't other Realtors care what a buyer thinks or their property and better yet isnt anyone giving feedback to their sellers?

Just curious how others deal with this...if indeed they have the same problem. I have talked to quite a few Realtors around Indy that seem to have the same problems but NO ANSWERS!

Feedback welcome and appreciated!

Christine Martin

www.christinesellshouses.com  www.christinemartinhomes.com

Comments (13)

Mary Bowen
Coldwell Banker United, Realtor - The Woodlands, TX
Real Estate At Its Finest!!!
I think it depends on the area. Where I live, most agents give feedback. But if I list something outside of my community than the response drops dramatically.
Feb 22, 2008 07:58 AM
Matt Crow
Huntley Realty - Huntley, IL
www.mattcrow.com 630-728-6051

We have an automated system for our office, which most agents are good about responding to, but I still always call in case there are things they won't write.  Happily, most are responsive.  I always try and have as much detail about the listing & showing as possible...too, too often agents call me and ask for feedback, but don't have the address, model or anything else that might jog my memory...when I have shown 50 houses in a week and their's was 3 days ago, they better have something to give me a clue or they won't get very good feedback!

Be of service! The rewards will come!

Feb 22, 2008 07:58 AM
Deborah Burns ~ Seattle Real Estate Agent
Realty Executives -BRIO - Seattle, WA

I have experienced the same problem. 

I never call since it could be at a bad time or they may not remember the house, so I email with a link to the house to help them remember.  I also send questions to make it easy, but I still get only about a 20% response.  Because I believe in "what goes around comes around", I always give feed back if I remember the property.

Feb 22, 2008 08:00 AM
Mary PAUL, ABR, CRS,GRI, e-PRO,
RE/MAX Advantage Realtors, Searcy, AR - Searcy, AR

 

Christine,

I generally call them and ask them.  Sometime I can tell it sorta aggravates them, but hey, I am representing the seller.  They want to know.  Good luck

Feb 22, 2008 08:00 AM
Monika McGillicuddy
Berkshire Hathaway HomeServices Verani Realty - Hampstead, NH
Southern NH & the Seacoast Area
That is one of my major pet peeves. I usually have to call and ask for...sometimes several times before I get the courtesy of a call back.
Feb 22, 2008 08:04 AM
Christine Frame Martin
Keller Williams-Indy Metro West - Avon, IN
Hendricks County Realtor

Hey everyone thanks for the FEEDBACK!  :)

When I call an agent I always try and leave very detailed info regarding which house I am calling about, I give little details to jog the memory, I know how it can be to have to remember a house when you have shown alot. I have tried a auto response system, emails, phone calls... still I only get a small % of replies.

IT IS FRUSTRATING!

Glad to know I am not the only one!


Christine

Feb 22, 2008 08:11 AM
Gary L. Waters Broker Associate, Bucci Realty
Bucci Realty, Inc. - Melbourne, FL
Eighteen Years Experience in Brevard County
I always give feedback. Do I get it? Sometimes. There are some agents here who will tell you they don't give it....
Feb 22, 2008 08:15 AM
Christine Frame Martin
Keller Williams-Indy Metro West - Avon, IN
Hendricks County Realtor

Gary-

Really? Why?  My Sellers want feedback. I have actually had a seller get mad at me because I could not get feedback from agents.  I explain that some agents do not put any value on feedback, but do you think my clients care about that?

I would love to know why a agent wouldn't extend the courtesy of feedback. Even if they do not use feedback, as Deborah above said..."what goes around comes around".

Thanks for the reply!

Christine

Feb 22, 2008 08:21 AM
Anonymous
Ruth Parker

Often the times that I am the worst about giving feedback is when my buyers decide to make an offer on one of those homes at that time.  I get busy! so when an agent of one of the "unchosen" sellers calls and leaves me a message and asks me to return the call, often, I am sorry to say, I never do.  When I call for feedback for my sellers, I never leave a message.  I try the agent two times and if I don't get them on the phone or in a response to my email, I just tell my sellers "no feedback from that one".  Most agents have an easier time giving feedback if it is in an email.  Attaching a picture of the house is helpful too.  Then all they have to do is reply or hit the submit button.

Feb 22, 2008 08:22 AM
#9
Alan Kirkpatrick
Austin Texas Homes - Round Rock, TX
Alan in Austin

Christine:

I am not a long time seasoned Realtor but I have had success by getting the buyers realtor on the phone and asking about 3 to 5 pointed question. Sometimes just asking what they thought about the property leads to very vauge answers.

Ask

1. How did the property show?

2. What did your client like best?

3. What did your client like least?

4. Were you able to follow the directions right to the property?

etc....

Feb 22, 2008 08:34 AM
Karen Webster...Grand Rapids, MI Realtor
5 Star Real Estate, Grand Rapids MI - Grand Rapids, MI

Hi, Christine.  Maybe it's regional, but I've seen AR posts that basically say "Giving feedback is a waste of my time.  Did I write an offer?  No?  That's all the feedback you need."

I agree feedback is valuable for a number of reasons, one of which is to convince sellers that buyers really don't like the purple flowered wallpaper.  They don't always believe us when we predict that it will be a problem.

Feb 22, 2008 08:52 AM
Christine Frame Martin
Keller Williams-Indy Metro West - Avon, IN
Hendricks County Realtor

Alan- very good questions and important to know so that you can understand IF you are not getting offers...

Karen- EXACTLY my point! How am I to convince my sellers that they are overpriced or the purple flowered wallpaper is hideous..the best way is to get feedback from OTHER Realtors saying the same thing. Some Sellers just need to hear it from other people. The fact that you did not make an offer is not the only thing happening here. You may have valuable feedback to share with my clients and I will return the favor.

I think it is very sad that those other Realtors do not extend this courtesy to their fellow Realtors.

But again...."what comes around goes around"

Christine

Feb 22, 2008 09:16 AM
Anonymous
Janet Day

Same problem here in Colorado Springs. It is very sad and frustraing that many agents do not take the time to provide feedback. And sometimes when they do, they can very rude about it. That attitude makes you wonder what kind of service they provide to THEIR sellers! I personally believe providing feedback is a valuable tool for my sellers AND for the buyers. Agents need to remember that it can make the difference between a seller getting off the fence about replacing their carpet, or lowering the list price, or a variety of other things you have been trying to convince your seller to do. And it can help a buyer really think about what it is they want in a home and perhaps consider features they hadn't considered previously!

All agents should understand that we are all responsible to report to our sellers on the listing progress. It makes me wonder if some of these other agents actually own a home themselves. Have they ever had to list their own home? Do they even get how anxious some sellers can be waiting to hear anything at all after spending two or three hours preparing their home for the showing? Be respectful of all clients and of all agents.

Providing feedback takes just a moment of your time. And if you believe you are too busy to remember every house you go through after showing 20 per day, then do what I do. Every listing I show gets rated by my buyers on a scale of 1 to 10, with 10 being best... BEFORE they get in the car to leave! I write their score on the listing printout along with a comment or two that my buyers might have made during the showing, such as great view, noisy street, even a "wow." That way, even if I forget the home, the listing agent will know at minimum, where the home rated as compared to the others I have shown to my buyer. It also helps to keep my buyer's favorite homes in front of them until they make the all important decision!

So to those of you who have posted that you always provide feedback, well kudos to you. I hope I can return the favor some day! Even if it is a referral!

Aug 30, 2011 08:13 AM
#13