For those of you who don't know-- REOTrans has been down more than it has been up in the past week.
Also, for those of you who don't know-- a score card is assigned to you (but you can't see the information on it). If you ask the people at tech support -- to give you your grade -- They'll give you a dozen reasons why they can't give you your score. Or they will tell you that they can't -- because they don't know what data is used. But they won't tell you your ontime percentages either. We can't see it, why?
The way you are graded (one of the ways) -- is based on the timeliness of tasks completed. If you complete in the green-- you get the most points--- yellow is less points -- and RED is dead.
I spoke to the "Retention Manger" over there-- and he initially thought that they were going to implement some sort of fix-- so that the scores are not affected for anyone negatively. However, he just emailed me-- and told me that "... Senior Management has decided to do nothing. Since the scores are based on a comparitive basis-- everyone is affected the same-- and thus it is a wash.
The problem with that -- is some people lost points and went RED... Others went to the yellow. Others lost countless hours of work. So not everyone was affected the same.
REOTrans makes several hundred per deal closed on their fees. I've got some deals where they are charging a "$300 Technology Fee" ... However, I can't help but feel like an unwanted child.
Have you tried to get to REOTrans tech support now? It is designed to filter our (Agent) calls out!
Some of my asset managers dislike their system as much as I do-- But they too are tied.
For those of you who have listings-- Call REOTrans-- Ask them what your "On Time Percentage Is" -- then ask them how you were "Affected by THEIR system being DOWN constantly".
If I seem a little upset-- I am. I don't like paying --- being the proverbial "Pissing Boy" -- and not being able to do a thing about it.
-Jason
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