What do you do when e-mails requesting info on property don't get answered?

Real Estate Agent with Re/Max Equity Group, Inc.


I've been getting quite a few e-mails requesting info on properties and I send them the info and never get a response!  How do you handle this situation?  I then e-mail them again asking if they got the info I sent them and still don't get an answer.  Just wondering if this is normal for this business or if there are just alot of inconsiderate people out there!  I know everyone else out there is getting my e-mails.

evie hampton - re/max equity group, inc. 


Comments (5)

Mary Luz-Johnsen
Gulfstream Realty - Cape Coral, FL
Evie, I have book marked your blog because of this very same issue. It drives me crazy. Not only when I send an email, but when I sent out a package DHL or FED-EX because they need the info ASAP. 
Mar 04, 2008 02:57 PM
Kent Simpson
Realty One Group Mountain Desert - Tucson, AZ
Real Estate Is About People
I put them in my auto-drip system with a search set up for properties similar to the one they asked about.  Rarely do I get an unsubscribe, but have gotten responses 6, 7, 8 months later and thanks for not forgetting about them.
Mar 04, 2008 03:00 PM
Bob Force (REALTOR®)
Weichert Realtors - Aspen Hill - Mount Airy, MD
The FORCE in Maryland Real Estate
It does get frustrating.  People call or send you an email off an ad; asking for more information and then do not have the respect to respond to your follow up requests.
My practice is to ask/email three three times and them drop.
The best is - Oh, my Realtor was out of town and I was just looking.  I wish I could respond - Well, it is obvious to me he is not searching for you very well for you - or you would have be informed with out  having to called me; how many others di dyou miss?
Mar 04, 2008 03:38 PM
Nancy Brenner
Referral Associates of Georgia, Inc. - Roswell, GA
Roswell Georgia Real Estate Agent

You're not alone, Evie.  I auto-drip same as Kent does.  But I also send them a letter asking why they haven't responded.  Could it be that they've found something already?  Maybe their lives have changed and they can no longer buy a home at this time?  Sometimes they respond to this sometimes not - but it's always worth a shot.

Mar 04, 2008 04:05 PM
Lorie Carroll
RE/MAX equity group - Ridgefield, WA
REO, Short Sale Expert
I have e-mailed info on listings to dozens of people who have not responded.  I always put them on a newsletter drip and sign them up for auto property searches, regardless of if they respond.  This has resulted in 2 sales from people who I dripped for over 6 months.  One person is still looking at the properties I send 1 year later.  This doesn't take any time, so why not?  If I spend 3 minutes setting them up and a year later it makes me a few thousand $$, it was time well spent.
Mar 05, 2008 10:24 AM