I recently had a deal that is to close on Tuesday. On Friday I get a very tearful call from my buyer stating that the bank purchasing her loan is not giving the final go ahead. She is receiving down payment assistance in the tune of $72,000. The lender stated we can only allow $40,000 or else we wont sign off. Now i know others in this area have received up to $120,000 and it hasnt been an issue, so why is Wells Fargo now having an issue? So I get on the phone with my lender, not the buyers lender and ask for help. This family that I have been working with are the sweetest family ever and I completely love them, I was bound and determined to see them own their first home. So back to my lender. She immediately jumped into mode. She stated the other lender was not processing the paper work right and that was why the bank was kicking it out. She called up the buyers lender and walked her through the process to get this deal done. She held her hand the whole way through and has helped this deal make it one step closer to closing on Tuesday. To her I am forever grateful. This wasnt even her deal and is making now money from this deal, but she had meet with these buyers before and well believes in giving her clients and Realtors stellar customer service.
So anyone in the Orlando area looking for a great mortgage lender who cares more about the customers and the service that they receive versus her bottom line, please contact Doreen. Let her know how you found her.
Fidelity Mortgage Services
Mortgage Loan Specialist
407-786-9500 Ext 225
Doreen knows her stuff and has a level of customer service not found in todays world!!