Well Customer service may not be dead but it is sure on the critical list...
Have you ever gone into a store and needed help but the sales associate was on a cell phone?
Have you ever waited at the counter waiting for help and two associates are standing there chatting?
Have you ever gone into a grocery store and waited on a line of six people or more all with full carts, and there are only four lanes open?
What has happened to Customer service? You can't even get a phone call back form anyone any more.
The answer is education and re-education. Businesses must make it clear what their expectations are.
When a person walks in the door, they must be impressed; glad they choose your door from any other.
Do not feel that you have reached expectations, but that you exceed them.
Believe that when you answer the phone, the person on the other end must be glad that they called.
In some way you must make their day a little better. Simply putting your eight hours in is not enough.
Memorable people make a difference! What is outstanding to you?
Now put that shoe on the other foot!
Ah yes... customer service, the customer is always right!
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