RESPA or Just Plain R.E.S.P.E.C.T. - Part Duex

By
Real Estate Agent with Realty Executives, Tucson Elite

So, in our last post we saw Lender's cringing, Agents incensed, and Loan "Counselors" playing paper football, in thier "spare time". Today...the rest of the story.

Well, my clients, still believing in the "system" and wanting to give the benefit of the doubt to the stated response time of "one business day", waited Monday, 3 March to pass, as it did and without response from the...

www.InsideArizona.com/loancounselor

"Loan Counselor"...

I might add. I left a message with the site sales agent, with whom the clients had contracted, as her voicemail said she was out of the office on Mondays & Tuesdays.

On Tuesday, I called my client to let him know that A) I had not heard back from the site sales agent and that she apparently would be returning to the office on Wednesday and, B) The market had been quite volitile the last two days and he should give some serious thought to locking his rate or at least speaking to the Loan Professional that had provided him the GFE the week before, and ensure that he could get the same rate. The client stated that he thought for sure that even if the "Loan Counselor" had perhaps received his application, submitted on Friday, on his desk on Monday, then perhaps Wednesday for certain, they'd come through, and he really didn't want to jeopardize his incentive for the Lender to pay his closing costs.

Ooooooooh, I can see some of you L.O.'s out there cringing again!

Of course, Wednesday morning comes and goes and I put in yet another call to the site sale's agent, asking just what is going on out there and requesting some sort of contact to at bare minimum, my client, and to me, should they find the time as well. *sigh*

Wednesday afternoon, I receive a call from the site sales agent...she had been under the weather that morning and had not as of yet been into work. She said she was planning to go in and check on "the file" and would get back to me as soon as possible. I called my client immediately and relayed this information and again suggested that he call his Professional Lender, immediately as we continued to see market volitility and there would most certainly be potential for rates to reprice. Again he reminded me that his sole concern was the incentive provided for closing costs and his belief that the site sales agent's statement of the Loan "Counselor" being able to meet his provided GFE was enough to allow him a bit more latitude.

Frustrated, I called the Loan Professional that my client had initially been working with and asked him to call the client directly and at least educate him to the potential dangers of inaction on his part in such a volitile market wherein interest rates looked like stock trading orders. He agreed and called the client. The client asked him, at that time, "Can you still provide me with the rate the GFE stated last week?". The Loan Professional stated that he in fact, amazingly, could, should he lock that day. This was enough to provide confidence in the client that the "Loan Counselor" should be able to do the same, as soon as he would find time to contact him, thus not jeopardizing his closing cost incentives by locking the loan with the "outside lender".

Wednesday came and Wednesday went...

Tune in tomorrow, when, <insert suspenseful music here>, Thursday comes and...

Comments (2)

Susan Davis
Austin, TX
Excellence Advocate

I shudder to even hear the rest of the story!!!! I see where this is going!

These are the days of our lives..... <big grin>

Susan

Mar 10, 2008 04:52 PM
Kate Elim
Dockside Realty - Spotsylvania, VA
Realtor 540-226-1964, Selling Homes & Land a

Dan...I can't stand the suspense.  Seriously, this is not looking good.

Kathleen

P.S.  I arrived here at Mike's suggestion.  He didn't tell me you wrote thrillers.

Mar 11, 2008 01:52 PM