Our Agent is Out of Town 'Til Thursday

Industry Observer with RETIRED / State License is Inactive Inactive License Oregon

Our Agent is Out of Town 'Til Thursday

This morning I received seven separate inquiries on listed properties by an unknown contact who wanted to see the properties  . . . today.

Yeah . . . sure.

I asked that the contact complete the Buyers Questionnaire I have on my site, which they did promptly.

While I appreciate the honest candor of the reply to the question:  Are you currently working with a Realtor®  -- and the reply was YES by the way --  why on earth would any agent, including a listing agent, want to drop everything and run to show listings to someone who already has an agent?

If the person is working with a Buyers Agent, and they are out of town until Thursday . . . WAIT!

I wrote:  If you're working with a Realtor®, as you indicated, you need to be in touch with them for your real estate needs.  Please contact them to show you property.  My office can not assist you at this time.  Thanks!!

This was the response received:  "our realtor is out of town till Thursday so just trying to stay up on the listings. We will contact the seller listing agent which is what I thought I was doing."

Not only do I have EXCLUSIVE BUYER AGENT smattered all over my website . . . but I also have tutorials, also smattered all over my site . . . "Why Work With an Exclusive Buyers Agent?,"  "How an Exclusive Buyers Agent Can Help You With Your Home Purchase," etc.

I'm not the one missing anything . . .  

I know when I represent Buyer clients they never feel as if they are the ones that need to try to stay up on the listings.

Tsk, tsk.

Plus, if I was the listing agent of all 7 properties, why would I want to take the Buyer of another agent out showing 7 properties?

I wouldn't!

BEST REAL ESTATE PRACTICE TIPS -- a Buyers Agent, would strongly advise their client:  

DO NOT have direct contact with the Listing Agent!

The Buyer has no clear concept of:

  • Legal Real Estate Agency Relationships
  • Fiduciary Duties to the Client
  • The Listing Agent works for the SELLERS
  • Why Listing Agents worth their salt love these direct contacts
  • Loose lips . . . cost the buyer money!

The very astute buyer, who thought they were calling the listing agent while their Buyer's Agent was out of town . . . 




Posted by



Carla Muss-Jacobs has RETIRED effective May 1, 2018

Representing Buyers in the Portland Metro Real Estate Market | Clackamas Multnomah and Washington Counties | Since 1999

Carla Muss-Jacobs, REALTOR®, ABR, CEBA, ePro
Principal Broker/Owner ~~ INACTIVE

Carla Muss-Jacobs' retirement became effective May 1, 2018

Direct: 503-810-7192 


All Rights Reserved © 

Comments (61)

Karen Feltman
Cedar Rapids/Iowa City, IA KW Legacy Group - Cedar Rapids, IA
Relocation Specialist in Cedar Rapids, Iowa

Buyers should not have to wait.  If an agent is representing active buyers, there needs to be another agent in their office that is serving them in their agent's absence.  The buyer should not be left to their own devices.  It is good that you asked the right questions before wasting your time.  Often agents do not ask or worse, they do ask and the buyer is not honest because they want to see the house.

Sep 03, 2013 01:00 AM
Kelle & Kevin Wirt
The Wirt Team - Horizon Realty - New Braunfels, TX
"There is a new Horizon in Hill Country RE!"

Carla, this is such a frustrating experience! I love the Buyer's Questionnaire on your website, great idea!

Sep 03, 2013 01:01 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

It makes one wonder if their agent didn't bother arranging for a back-up while they were gone??

Sep 03, 2013 01:08 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Carla remains a good living example of what she does...

Sep 03, 2013 01:25 AM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

Holy Moly . . . it's a feature!  

Thanks for the responses.  I've read them all.  Yesterday was Labor Day, and I didn't . . . labor that is.  So I signed off early and started watching Season 3 of Portlandia on Netflix.  OMIGOSH that is a hilarious series!   

Today is a 12 day tour of houses with my client -- a GEM of a gal.  She's working with an ActiveRain referral I made on the Vancouver side . . . selling her house then buying here. 

THANKS for the comments!  

Sep 03, 2013 01:29 AM
Raymond Denton
Homesmart / Evergreen Realty - Mission Viejo, CA
Casta del Sol Realtor

>>The Buyer has no clear concept of:


Most Buyers don't have a clear concept of any of those things ... I know I didn't the first 3 times I purchased homes.  I was amazed at how Agency works, when I was taking pre-licensing courses.

Sep 03, 2013 01:56 AM
Steven Brand
Hancock Mtg Partners - Stillwater, MN
NMLS# 261849

So many consumers just don't understand the Real Estate industry and many of the facets around how the rules and laws work.  

After much consideration... I would like to blame Miley Cyrus and/or Lindsay Lohan for these blatent misinterpretations of real estate law due to lack of plain old common sense.

Sep 03, 2013 02:16 AM
Suzanne Otto
Six Twenty Designs - Lansdale, PA
Your Montgomery County PA home stager

Some people just don't get it. Lottie #46 has a good point. Shouldn't there be a back up system?

Sep 03, 2013 02:25 AM
Kelly Cherry
Keller Williams Preferred Realty - Raleigh, NC
Keller Williams Preferred Realty

I think occasionally the Buyer's agent might not clearly explain the agency relationship so these tips are important as a good reminder to talk it all through with your clients!  Thanks!

Sep 03, 2013 02:38 AM
Kathy Stoltman
Balboa Real Estate - Ventura, CA
Ventura County Real Estate Consultant 805-746-1793

I just don't get it, why folks think they need to speak with the listing agent to get information or to buy the home through them!  I had a recent phone call from someone relocating here, who state they used to be a real estate agent and yet she was calling to speak to the listing agent and would not commit to working with one agent who would represent her interests solely!??

Sep 03, 2013 02:39 AM
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

Again it is all about educating the public on how a real estate agent can assist in the buying/selling of homes.

Sep 03, 2013 03:11 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

I am finding this a lot more lately with buyers.  They think you are out there to help them no matter what.  Maybe they have no concept how we get paid.  It does take nerve to just come out and tell someone you are using them if you DO know how they are getting paid.

Sep 03, 2013 03:22 AM
Chris Ann Cleland
Long and Foster REALTORS®, Gainesville, VA - Bristow, VA
Associate Broker, Bristow, VA

Featured in the group:  BARTENDER, MAKE IT A DOUBLE.


Sep 03, 2013 03:23 AM
Trisha Bush-LeFore
Preferred Properties Land & Homes - Walla Walla, WA
Providing Realtor Services in the Walla Walla Area

I am always amused but also frustrated when I receive calls or emails like these. It makes me think that the agent they are working with has not explained the way things work to their clients.

Sep 03, 2013 04:44 AM
Sharon Paxson
Compass - Newport Beach, CA
Newport Beach Real Estate

Hi Carla, congrats on the feature!!! And I too get calls like that and think you are wise to utilize the buyer questionnaire with the question . . . are you working with an agent? I utilize the same and think it is important.


Sep 03, 2013 06:49 AM
Marc McMaster
RE/MAX Centre Realty - State College, PA
Putting my clients before myself

We always gave to realize that the consumer doesn't understand and probably doesn't WANT to understand the legal forms of agency.  They just want to buy a house.

Sep 04, 2013 01:24 AM
Mary Stewart
HomeTrust Real Estate, LLC, Homes for Everyone - Wilsonville, OR
Wilsonville and Surrounding Portland Metro Areas

Great post Carla, and so blatantly true!!!

Sep 04, 2013 01:59 AM
Debb Janes EcoBroker and Bernie Stea JD
ViewHomes of Clark County - Nature As Neighbors - Camas, WA
REALTORS® in Clark County, WA

Carla - argh. I get this all the time - the most recent, " I don't want to bug my agent on a holiday." Oh really? So you want to drag me around? No way. It's just not going to happen - regardless.

Sep 04, 2013 02:01 AM
Greg Nino
RE/MAX Compass, formerly RE/MAX WHP - Houston, TX
Houston, Texas

I like this post. Those people should fire their "agent" and use you. Plain and simple. The agent who is out of town is running his business like a fool. When you go on "vacation" you enlist the help of a working partner. A real life human being with a real estate license who can fill in while you're gone. Your client (buyer) should be introduced to the clients and files should be gone over. It's not that damn hard.

I learned the hard way when I was new. It only takes one time.

Sep 04, 2013 11:43 AM
Troy Erickson AZ Realtor (602) 295-6807
Good Company Real Estate - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

I really don't think that a lot of buyers understand the process, and buyer agency.  Like many other agents referenced, they just want what they want now, and they really don't care who provides it to them.

Sep 27, 2013 07:37 AM