Getting it SOLD!

By
Real Estate Agent with Janisch & Co. 0396361

Just a couple of basics made themselves obvious when we were showing a couple of days ago.

When we arrived at one of the scheduled properties, we knocked on the door, rang the bell and waited.  When there was no answer we exercised our lock box key and entered.  We toured the kitchen, half bath and living area.  Suddenly we heard our client talking to someone.

She said, " there is someone here!"  The someone asked me if our appointment had not been earlier.  I told her that we had asked for 1-5 since the properties were spread out a good distance.  She said that was not what she had been told.  She then said that we had not knocked on the door.  I  explained that we had knocked, rung the bell and called out when we opened the door.  

Our client asked me if she would rather we not be there.  I asked the owner if she would prefer that we reschedule.  In a hostile voice she said that since we were there, she would just leave us to look around.

We told her that we were sorry to have inconvenienced her and that we felt bad about the missed communication.  She huffed around and left.

The experience should not have happened.  The seller had been told a different time of day for the showing.  When we did not appear when she thought we should she shut herself off in a back room.  No doubt she did not hear our opening efforts.

The welcoming tainted the showing.  To make things worse the write up on the listing failed to mention that the three bedrooms in the walkout basement were not finished.  The house w as built in the late 1990s.  The Sheetrock was not finished, the flooring was not finished and the bedroom windows were not up to code.  Had we known those details, we probably would not have chosen to show that house.

In failing to mention the details we found upon showing, the agent did not set up a positive showing experience for any of us.

Getting properties sold require communication and truth.  Nothing short of those two elements create less than positive results.

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KW image 

Ralph and Jeanne Janisch

BROKERS

305B CR 234

Durango, CO 81301

P: (970) 759-1007

P: (970) 759-0027

 E: ralph@durangohometeam.com

W:  www.ralphandjeannejanisch.com

 W: www.durangohometeam.com

Durango, Mancos, Cortez, Dolores, Bayfield, Ignacio, Vallecito

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Rainmaker
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Marnie Matarese
DWELL REAL ESTATE - Sarasota, FL
Showing you the best of Sarasota!

There are so many times that this happens and I never know who is at fault.  I know from experience that some of my sellers are forgetful so I don't like to put the blame on anyone but what a terrible experience it is when your client is put in the middle like that.  And aren't you just about over walking into homes that look nothing like their photos or have not been described properly?  Sorry you had to have this experience.

Sep 02, 2013 11:14 AM #1
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Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services

"Getting properties sold require communication and truth.  Nothing short of those two elements create less than positive results " very well emphasized Jeanne and Ralph. The things we experience in our line of work. Best of luck in 2014.

Dec 28, 2013 10:52 AM #2
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Rainmaker
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Ralph Janisch ABR CRS Broker

Selling Northwest Houston to good people like you!
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