"I Don't Know" is Not a Sales Pitch

By
Home Stager with Owner, The Refreshed Home White Plains NY
https://activerain.com/droplet/42Dw

In David Mamet's gritty classic Glengarry Glen Ross, the air was ripe with the scent of desperation (yes, even in the movie theaters, or at home with NetFlix!) Audiences would tense and twist as one, seeing the sales pitch coming a mile away.

The old borax hard-selling spiels (think time shares, used cars, property that needs to be developed) relied on protracted discussions to draw in, engage their victims people to a point where they were either worn down, or talking and thinking in circles, and thereby weakened, could fall prey agree to purchase.

OK< so we all hate being pitched. When I first launched The Refreshed Home, typically the first questions were  How much?, and Why can't you just give me a price? ...and I don't know was my first response.

I didn't like saying it, or how it sounded, and I got that 'don't pitch me' face all the time. I thought *I should* know the answer...*I wanted* to have an answer that was as succinct as the question.

Quoting my hourly rate-the short answer- was only half the equation; I don't know or the longer It depends, tell me what you need were not helpful either. Listeners were bored, annoyed, or frustrated.

'Knowlege acquired under compulsion obtains no hold on the mind' ~ Plato

Thirty+ years in this field has proven an authentic, unvarnished, horrible, totally unbearable truth: Interior Decorating and Home Staging are personal services, and for you to get the helpful and accurate info you want, you will need to talk to me. And give me your attention. For more than 15 seconds. Another indignity-you may even be asked to answer questions YOU don't think are important!

Costs always need to be considered, but you need to participate in the process. How much? or Why can't you just give me a price? are simple, and valid questions. But I don't know is an equally valid first response to someone I've never met, about a space I've never seen.

As a small business owner, I have neither the time for, or interest in unhelpful conversations. But I love what I do. I have seen the power of a re-worked space lift burdens and transform lives. I am never, ever too busy to speak with an interested or curious person about how they might better their space.

If you are thinking about making some changes in your space-and by extension, in your life contact The Refreshed Home today. A few minutes will give you good answers to more of your real questions that you can imagine.

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Our spaces affect us profoundly...and so many other parts in our life fall into place when our spaces and possessions serve us in the best way they can. But getting there is much more than a pursuit of pleasing aesthetics.

 

Decorating and Staging are different, but much of the skill sets overlap, and each creates unique solutions that considers the needs, goals, resources, expectations, hopes and dreams of each client.

Bettering Westchester, Putnam and lower Fairfield counties since 1981, The Refreshed Home works collaboratively, and brings a thoughtful approach to the creative process. Proud to make a difference, as well as make a living. Offering specialty services such as remote and buyer consults, listing photo/video styling, guided and accompanied shopping, and accessory rental. We get in, get out, and you get on with your life.  Talk to me TODAY about how we can better your space!

  

                    

 

Marie Graham ASP, IAHSP, IDS Your Stager With A Mission!

QUESTIONS? Don't hesitate!! 914.607.2895 

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Rainmaker
408,393
Marnie Matarese
DWELL REAL ESTATE - Sarasota, FL
Showing you the best of Sarasota!

"I don't know" is often the best answer.  It begs the reply to be more information and a clearer picture of expectations.  I think one of the most honest and forthright answers to many questions is exactly this.

Sep 04, 2013 10:48 AM #1
Rainer
301,346
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

I agree Marnie-it's so important to be able to say this!

Sep 04, 2013 01:17 PM #2
Rainmaker
1,561,573
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

What a well written post and a good read Marie.  We can all apply this, which is why I hit suggest.  Engaging a person without sounding as if you don't know, but then do they really want to use the service?  "How's the real estate market"  . . . AGHHHHH!  I hear ya loud and clear with this one!

Sep 04, 2013 02:47 PM #3
Rainer
301,346
Marie Graham
Owner, The Refreshed Home White Plains NY - White Plains, NY
Westchester County Interior Decorator, Home Stager

Thanks Carla! Intellectually I 'get' why, but people who want to move forward need to put their big girl/big boy pants on and engage.

Sep 04, 2013 11:04 PM #4
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Rainer
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Marie Graham

Westchester County Interior Decorator, Home Stager
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